Members of the public should be given lessons in how to tackle anti-social behaviour, a report has suggested.
Jane Atkinson set up the charity Dfuse, which trains people in conflict resolution.
She told the Today programme that the aim in a conflict situation - or where there is anti-social behaviour - is to "defuse the situation".
"You separate the problem from the person," she explained, but warned only to intervene "when you feel it is the right situation".
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