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Page last updated at 11:04 GMT, Friday, 20 July 2012 12:04 UK

What makes a good boss?

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What makes a good boss? The new boss of Clinton Cards until recently had very little to do with greetings cards and novelty gifts - his previous job was at the helm of Starbucks UK. So is a good manager a good manager regardless of industry or are the best bosses from the "shop floor"?

Dr Amanda Goodall of Cass Business School has just authored a report that argues that leaders need to have deep technical knowledge and experience in the core business of the company. Also on the programme is John Purcell from City Headhunters Purcell and Company, who thinks that one is best off as an outsider.


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