The health and social care watchdog, the Care Quality Commission (CQC) has denied that it failed to take sufficient action after undercover filming showed an 80-year-old woman being assaulted by a care worker, which will be broadcast for the first time on BBC Panorama tonight.
The footage came to light after the woman's daughter hid a camera in her room at the Ash Court Care Centre in Kentish Town.
Jill Finney, deputy chief executive of the Care Quality Commission, said that a report written by the regulator following an inspection of the home "made clear it was a safeguarding incident" whereby there was a case of abuse.
She told the Today programme's John Humphrys that "concealed abuse very hard to find", adding that the priority of the CQC was "to look after those still receiving care in the home".
Mrs. Finney insisted that the watchdog acted appropriately and interviewed more than 30 patients and staff at the home after the incident was brought to its attention.
But Judy Downey, head of the Relatives & Residents Association, said that the issue was that about 70% of people in care have dementia so they cannot speak up for themselves and don't have relatives to look out for them.
She went on to say that Maria Worrell's daughter, Jane, who secretly filmed the abuse, "had no idea the Commission existed" and went to her local authority instead.
She went on to say that the report by the CQC was "negligent" and implied that it was one rogue worker when in fact there were four people involved.
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