The outgoing chief executive of the British Bankers' Association (BBA) has said she found it difficult not to take some of the criticism of the banks personally.
Angela Knight, who is to step down this summer after five years in the job, told the Today programme's Simon Jack that there have been "huge mistakes and nobody wants to... pretend they did not happen" throughout the banking crisis.
But she argued that there is a far broader argument to be had - the city has changed and the financial crisis has made a difference in the culture of the banking world.
Mrs Knight said that she had to provide a balance during all the criticism over the 2008 credit crunch.
"It has been difficult sometimes," she said "that so many people personalise it".
"I'm a human being like anyone else."
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