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Page last updated at 07:04 GMT, Tuesday, 18 October 2011 08:04 UK

GPs 'striking more patients off'

More and more GPs are striking patients off their lists, without warning, for disagreeing with them, according to a new report.

Ann Abraham, the Health Service Ombudsman, talks us through her annual review which alleges too many doctors in England are failing to deal with basic complaints and that patients' voices are often ignored or unheard.

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