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Page last updated at 08:10 GMT, Saturday, 11 June 2011 09:10 UK

Southern Cross resident 'terrified' about her future

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The daughter of a woman living in a Southern Cross care home has described how her mother was "rigid with fear she was going to be homeless" after seeing television news reports about the troubled company.

Beverley Taylor said she could not fault the care received by her mother, who has dementia, and that she was in "a well-run home with well-motivated staff".

But she told Today presenter Evan Davis that her mother was "terrified" about having to move from the home.

And Mrs Cross explained that her mother "would be in serious trouble, mentally and physically" if she had to leave. "I think the shock would be far too much for her. she's settled and happy where she is.

"We've not been given any information at all... Southern Cross have gone to ground and we don't know what's going on."

Evan Davis also spoke to a Southern Cross care worker, who told him that "staffing levels are not good at the moment. So to get rid of another 3,000 staff, that's going to put vulnerable people in a vulnerable situation".

She also complained about the heavy workload in her home, saying "a 12-hour shift might seem a long time to some people but the amount of things you have to put into a 12-hour shift, it's not long enough".

Southern Cross says no decision has been taken to close any of its 752 homes, adding that "our primary concern in this matter remains the welfare of the residents living in our homes. The financial restructuring will not affect the provision of quality care in any of our homes".

The company, which provides care for than 31,000 people, has seen its revenue hit as local authorities cut spending on care home places. It is withholding some rent payments and cutting 3,000 jobs in a bid to slash costs and solve its financial troubles.


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