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Page last updated at 10:16 GMT, Monday, 21 March 2011

Energy firms are "lazy"


Ofgem has called for a complete change in culture in how energy companies deal with their customers. BBC correspondent John Moylan outlines the regulator's call for a change in the pricing system and Alistair Buchanan, Ofgem's chief executive, explains the organisation's damning indictment of energy suppliers.

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