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Page last updated at 09:21 GMT, Tuesday, 15 February 2011

Patient care 'needs complete overhaul'


An official report by the Health Service Ombudsman has found that "basic issues of humanity" are lacking in the care of some elderly people.

Head of nursing at the Royal College of Nursing Steve Jamieson told John Humphrys that the organisation was "very concerned" about the standards of care.

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