Should Heathrow Airport be better protected from the effects of snow and ice after thousands of travellers were left stranded at the airport after flights were cancelled due to snow?
"It is our responsibility to look after passengers, and we have had thousands disrupted and we're truly sorry about that," BAA chief executive Colin Matthews told the programme.
He said that BAA had "underestimated" the difficulty they would face in clearing the snow, and the "unrealistically high expectations" of how many flights would depart.
While the airport, he said, was well prepared for the usual winter weather, "we will have to think again" if long spells of sub-zero temperatures become the norm in the UK.
And he urged travellers to stay at home until they could be sure that their flight was departing.
"We are not set up to look after thousands and thousands of people as if we are a hotel," he added.
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