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Page last updated at 09:15 GMT, Friday, 15 October 2010 10:15 UK

The company that puts customers second


Indian firm HCL Technologies employs 55,000 people worldwide, providing IT Services for a number of big British businesses including GlaxoSmithKline and BT.

Its boss has become internationally famous for his management philosophy known as Employees First, Customer Second.

The Today programme Friday boss Vineet Nayar explains how the system works.

This interview contains strong language.

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