• News Feeds
Page last updated at 08:20 GMT, Wednesday, 21 July 2010 09:20 UK

'Train companies listen to their customers'

Guildford, Winchester and Basingtoke are the worst railway stations in the country for long queues at ticket machines.

The watchdog, Passenger Focus says the rail companies need to simplify the machines, which confront people with bewildering jargon.

Passenger Focus' chief executive, Anthony Smith and the Association of Train Operating Companies' chief executive, Michael Roberts, discuss how the situation can be improved.

Get in touch with Today via email , Twitter or Facebook or text us on 84844.


Story Tools


Sign in

BBC navigation

Copyright © 2017 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.

Americas Africa Europe Middle East South Asia Asia Pacific