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Page last updated at 08:20 GMT, Wednesday, 21 July 2010 09:20 UK

'Train companies listen to their customers'

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Guildford, Winchester and Basingtoke are the worst railway stations in the country for long queues at ticket machines.

The watchdog, Passenger Focus says the rail companies need to simplify the machines, which confront people with bewildering jargon.

Passenger Focus' chief executive, Anthony Smith and the Association of Train Operating Companies' chief executive, Michael Roberts, discuss how the situation can be improved.


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