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Page last updated at 10:41 GMT, Friday, 27 January 2012

Guide to BBC Sport Video and Audio

This page gives you a full guide on how to use our video and audio service, which brings you an increasing range of sports coverage.

• Live coverage and highlights from sporting events

• Latest news, interviews and reaction

• Sport Academy masterclasses to help you improve your sports skills

How do I navigate around the service?

The Embedded Media Player is BBC's way of displaying video and audio. It uses Flash software and plays directly in a text story or index.

Almost all BBC Sport content is available via the embedded player, including live video coverage of events which are only available for UK audiences.

However, certain Sport clips and archived content may remain in the old pop-up (Real and Windows) player for the time being.

There are various options for accessing AV content:

• Click on any Play icon in the middle of an image to view embedded video, or click on the Play button on the embedded player's control bar to watch or listen to video/audio. Embedded media can usually be found above or in the middle of text pages such as sport news stories.

• Click on any Watch, Listen or Live button. This will take you to the page where that particular clip is housed, or it may launch the pop-up player for archived content and certain stories.

• Use the search box on the top right of the page and then try the Video or Audio filters on the left of your search results to see more material.

Why are there two types of BBC Sport Player on the site?

Since March 2008, BBC News and Sport have been making a transition from the old pop-up (Real and Windows) player to a new embedded player.

Video and audio clips are now encoded in the new embedded player, though some clips and archived content will continue to be available in the pop-up player format.

What is the difference between the embedded and pop-up players?

Embedded video and audio is any clip which uses Flash software and plays directly in a text story or index.

The pop-up player, used for live video and audio, is a Watch or Listen icon which launches a player in a separate internet window and requires Real Player or Window Media Player to work.

How do I get the service?

• The embedded video player is available to BBC Sport users who have a broadband connection. Narrowband (dial-up modem) users can access audio content only. You will need version 10.1 of Flash or above to play embedded video and audio.

• For the pop-up player, either Real Player or Windows Media Player software is required.

See sections further down for more information on minimum specification details.

How do I watch video or listen to audio?

Once you have clicked on a Watch or Listen button, or the Play icon (for embedded), or text/ picture next to it, then you can start, pause or stop the video by using the control buttons immediately below the video screen.

With embedded video, you can also change the size of the video by using the Full Screen link underneath the playback window. This is also possible with the pop-up player if you're using Real Player software.

With live video streams, it also possible to watch embedded content in a standalone window with the pop-out player. You can access this option by either clicking on 'pop-out' option on the control bar, or clicking on the 'Watch in pop-out player' text on the screen when the stream is stopped.

I'm outside the UK, why can't I access some clips?

Some clips and highlights packages are not available outside the UK because of rights reasons.

Occasionally - we are able to secure global rights to sports action; but that will be the exception rather than the rule.

Please check our sport-by-sport coverage pages to find out what events we have the rights to broadcast on our TV & radio pages.

If the BBC has secured the rights to broadcast a clip only in the UK, then non-UK users will be unable to access it.

If you are viewing the site from outside the UK, you will be unable to access the majority of our live video streams and rights-restricted content and should see a message stating that this media is not available in your territory.

If you are unable to view a clip but do not see the 'territory message, you may wish to check information included in the section:

For the pop-up (Windows and Real) player, material is available to UK users in either Real or Windows format and in narrowband or higher quality broadband versions. However, there are sometimes reasons why we cannot always make everything available in all formats:

• The BBC is only able to make video on the pop-up (Real and Windows) player available in narrowband to users outside the UK

• Some radio content is only available in Real Player format

• Some of our live sport and highlights packages are not available outside the UK due to rights reasons

Any restricted video or audio will be labelled in the pop-up player with any restrictions that apply so check the text to the right of the video window.

Do I need a TV license to watch video online?

If you use any device to receive television programmes as they're being shown (live) on TV, the law requires you to be covered by a TV Licence. It makes no difference how you watch TV - whether it's on your laptop, PC or mobile phone or through a digital box, DVD recorder or TV set.

You will not need a TV Licence to view video clips on the internet, or with the iPlayer, as long as what you are viewing is not being shown on TV at the same time as you are viewing it.

You can purchase a TV Licence and find out more at http://www.tvlicensing.co.uk

I'm outside the UK, why do I see advertisements?

The BBC now serves advertising on bbc.co.uk for users outside the UK, who do not pay a licence fee which funds the service.

This means users from outside the UK may see a short advertisement at the start of the video clip.

Our aim is to allow as many people as possible to have access to our broadband-quality content, so rather than charge users to subscribe we decided that an advertising model was the best way to fund the upgrade.

The extra funding which this generates is used to develop better content and programming for UK licence fee payers and international users alike.

The service for the UK is funded by licence fee revenue and does not carry any advertising.

For more information on advertising at the BBC, go to our dedicated pages: bbc.co.uk/bbc.com/faq

If you are a UK licence fee payer viewing the website from within the UK but can see advertising, please report this to us: bbc.co.uk/feedback/bbci_adverts

I'm in the UK but I am being told that content is not available in my territory

We use technology to prevent people from outside the UK from accessing content that we need to limit to the UK for rights reasons.

You might have been identified as outside the UK because your computer is on a foreign-based network, or is routed overseas (sometimes the case with work connections if your employer is not UK-based). Some programs, such as web accelerators, can also cause your IP address to appear as if it is outside the UK.

If BBC media player doesn't recognise your IP address at all, then you won't be able to stream or download programmes.

Occasionally it may simply be a network error, so it's worth closing your browser or router and reopening as a new IP address is allocated which may be UK-based.

Our Geo-IP technology system recognises IP addresses provided by UK-based internet service providers (ISPs). If the BBC media player doesn't recognise your address, you must contact your ISP as they alone can register your address.

If your ISP has registered with the appropriate databases, our servers are updated on a monthly basis so you will have to wait until the next refresh to gain access.

If the problem persists, you may wish to contact us with your IP address, post code and internet service provider information.

Embedded troubleshooting

Is there a minimum specification for embedded video and audio?

System requirements for embedded video and audio player meet current BBC web standards. These include Microsoft Internet Explorer 6 and above, Firefox 2 and aboveor Opera 7 and above. (Other browsers may work with the BBC News Player, however the BBC is unable to guarantee their compatibility).

Find out more information on our BBC web standards and guidelines pages.

But you will need version 10.1 or above of Flash to play the clips. The latest version can be installed via Adobe .

This link will take you to a website outside bbc.co.uk. The BBC is not responsible for content or software downloaded from external sites.

Embedded video and audio should also work with Safari on Mac and Linux browsers.

You might also want to make sure you have the most recent Flash software for your particular browser. For example, if your Flash software for Internet Explorer is up-to-date, this doesn't neccessarily mean your Flash software for Firefox or Safari is the most recent.

Make sure you update the version of Flash for whichever browsers you like to use at Adobe Flash browser alternatives .

This link will take you to a website outside bbc.co.uk. The BBC is not responsible for content or software downloaded from external sites.

Find out pop-up minimum specification details in Pop-up troubleshooting section.

Why isn't Flash recognised?

If you keep getting told to install Flash, existing versions need to be uninstalled before you reinstall it. Please follow the instructions at Adobe on how to remove Flash.

This link will take you to a website outside bbc.co.uk. The BBC is not responsible for content or software downloaded from external sites.

Once complete, download and reinstall the latest version of Flash.

You might also want to make sure you have the most recent Flash software for your particular browser. For example, if your Flash software for Internet Explorer is up-to-date, this doesn't neccessarily mean your Flash software for Firefox or Safari is the most recent.

Make sure you update the version of Flash for whichever browsers you like to use at Adobe Flash browser alternatives .

This link will take you to a website outside bbc.co.uk. The BBC is not responsible for content or software downloaded from external sites.

Why is there no sound when streaming?

If you have checked that your computer's sound settings are correct, there may be a problem with Flash. Adobe offers support and, if you need further assistance, the issue is discussed at Adobe's forum .

These links will take you to a website outside bbc.co.uk. The BBC is not responsible for content or software downloaded from external sites.

Why can't I connect?

Some security programs, firewalls or routers may block your access to the embedded player.

This may mean that you always see the loading screen, with a spinning circle in the middle of where the video should be. Please check your computer's settings to ensure that it is not blocking the player or Flash.

Am I blocking the video with other software I've installed?

You may have some ad-blocking software, such as Adblock Plus, installed on your browser. It is possible this software, or similar browser add-ons and extensions, are affecting the appearance of BBC embedded video on your PC.

You may need to check the settings on your browser add-ons to ensure they aren't blocking the player or Flash. Adding the bbc.co.uk domain to the list of allowed sites should let BBC embedded content through.

I get a message on all video saying: "Sorry, this content isn't available at the moment"

Although the BBC embedded player has been successfully tested against standard installations of browsers, some users have recommended clearing cache, and cookies, from their browsers.

If you are using Firefox, go to 'Tools' and then 'Clear Private Data'. Then, make sure you have the 'Cache' and 'Cookies' check boxes ticked before clicking 'Clear Private Data Now'.

If you have Internet Explorer 7 or above, go to 'Tools' and then 'Delete Browsing History...' - finally, select options for deleting Temporary Internet Files and Cookies.

Why is my programme not playing smoothly?

If your network connection is not consistent, you may experience problems connecting - the video will pause and a circle will spin on your screen. You can check your connection speed at

This link will take you to a website outside bbc.co.uk. The BBC is not responsible for content or software downloaded from external sites.

Check that your connection is not being shared with others that may be downloading or uploading files. Network traffic may also build at certain types of day, so you may wish to try later.

Why is my audio out of sync?

Adobe offers support depending on your computer. Please visit its site for further details.

This link will take you to a website outside bbc.co.uk. The BBC is not responsible for content or software downloaded from external sites.

Why am I told I am not in the UK?

Some embedded video and audio is only available in the UK. However, it may be that your network provider has allocated you an IP address outside the UK. You can check your connection location at www.speedtest.net .

This link will take you to a website outside bbc.co.uk. The BBC is not responsible for content or software downloaded from external sites.

You may also wish to check information included in the section:

.

I've tried everything and still can't play any clips

Please check all the information in this page and check your set-up matches the minimum requirements to play embedded media.

If you are outside the UK, you should also check that the clip you are trying to access is not rights-restricted (UK-only).

However, if the problem persists, right-click on the embedded player and select 'Copy this error message'. When contacting the BBC, pasting this error message into your email, along with your IP address, post code and internet service provider information, will help us diagnose the problem.

Pop-up (Windows and Real) player troubleshooting

Is there a minimum specification for the pop-up (Windows and Real) player?

The minimum browser requirements needed to access this BBC service are:

Microsoft Internet Explorer 5 and above, Firefox 2 and above, Netscape 5 and above, or Opera 7 and above. (Other browsers may work with the BBC Sport Player, however the BBC is unable to guarantee their compatibility)

If cookies are enabled your viewing settings will be remembered for future visits. If cookies are not enabled or are reset by whoever manages your computer when you log on and off, the BBC Media Selector will prompt you to confirm your settings at each visit

Pop-up blocking mechanisms should be set to allow pop-ups to be launched from bbc.co.uk pages. You will also need to have one of the following media players installed on your system:

Real Player version 9 or above, available free via BBC Webwise Real Player download guide

Microsoft Windows Media Player version 9 or above, available free from http://www.microsoft.com/windows/windowsmedia/default.aspx.

For information on system requirements for these players please check the websites listed above. The Microsoft link will take you to a website outside bbc.co.uk. The BBC is not responsible for content or software downloaded from external sites.

Some advanced Sport Player functionality will not be available when using Windows Media Player with non-Microsoft web browsers. This does not affect Real Player, and basic viewing of clips is available on any browser/player combination listed above.

Nothing happens when I click on a link from the website

You should check that any popup blocking mechanisms you have installed on your computer, including Microsoft Service Pack 2, are not set to deny pop-ups launched from bbc.co.uk pages.

Also, make sure that the BBC Sport Player window is not already open, as you can only have one Player window open at any time.

When I click on the link, the pop-up player opens but no video or audio plays

You should confirm that you have Real Player or Windows Media Player installed and that you have chosen to access Sport Player with it (you can confirm/modify your preference via the "Settings" link at the top right of the Sport Player window).

Most of our material is available to UK users in either Real or Windows format and in narrowband or higher quality broadband versions. However, there are sometimes reasons why we cannot always make everything available in all formats:

The BBC is only able to make video on the pop-up player available in narrowband to users outside the UK

Some radio content is only available in Real Player format

Some of our live sport and highlights packages are not available outside the UK due to rights reasons

Any restricted video or audio will be labelled in the pop-up player with any restrictions that apply so check the text to the right of the video window.

Media player plug-ins are sometimes not available if you have installed or upgraded your browser since installing your chosen media player. In this instance reinstalling the latest version of your preferred media player and restarting your computer may help.

Alternatively, you may wish to seek technical support from your media player software vendor (websites are listed above).

The pop-up player does not seem to work with Safari?

If you are using Safari on the Apple Mac, make sure you have RealPlayer 10 installed.

Mac OS X 10.3 (Panther) users: Make sure your system is up to date by choosing System Preferences from the Apple menu, then Software Update from the System Preferences window. This will update your system to 10.3.9 and will also update Safari to 1.3.2.

Mac OS X 10.4 (Tiger) users: Follow the same procedure as for Panther. This will update your system to 10.4.4 and will also update Safari to 2.0.3.

If you are still experiencing problems, try re-installing RealPlayer 10.

My video and audio in the pop-up player does not play smoothly

There are many reasons why this might occur.

Your bandwidth may be being used by another application (or another computer, if your connection is via a home/office network). Your viewing experience will be affected if our servers are unable to deliver data to your computer quickly enough because of network congestion on your connection.

Downloading large files or using peer-to-peer applications while watching video, for example, may prevent you from being able to receive enough data to maintain a constant video stream.

If you do not believe your connection is being used by other applications or other people, check your media player has the correct bandwidth settings. See the following help pages for more advice.

These links will take you to websites outside bbc.co.uk. The BBC is not responsible for content or software downloaded from external sites.

What do I do if I am in the UK and a UK only or Broadband stream is not working?

In the first instance, you should contact your service provider who should have all the necessary information to assist you.

The FAQ section also has more information about what to do if you are still experiencing problems.

FAQ

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