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Page last updated at 11:17 GMT, Monday, 4 October 2010 12:17 UK

Fifa owes fans for resold World Cup tickets

By Mike Henson

Spain fan with tickets before teh World Cup final against Netherlands
A Spanish ticket-holder ahead of the final on 11 July

More than 2,000 people are still owed money by Fifa because of a problem issuing refunds for World Cup tickets resold through its website.

Unwanted tickets could be returned to Fifa who, in return for a fee, would attempt to find a new buyer.

Organisers had promised to transfer refunds to those using the service within four weeks of the 11 July final.

More than a quarter of transactions failed when Fifa first attempted to pass money back to 21,500 customers.

Match, Fifa's ticketing company, has suggested that most of the aborted transactions have been caused by changes to customers' credit card details, with many fans likely to have changed cards since tickets first went on sale in February 2009.

Six thousand fans were left out of pocket after Fifa's initial attempts to pass on proceeds in August failed.

Over half of those cases have since been solved, but a substantial number are still outstanding.

A message on the Fifa World Cup website, followed by text messages and then individual phone calls, have been planned to track down those still owed money, though Match has confirmed that there is no deadline for the money to be claimed.

Ticketing for the tournament proved somewhat controversial with an early emphasis on selling tickets online proving unpopular with fans in host nation South Africa.

After disappointing initial sales, more than 100,000 were sold in the first two days when they were made available for sale from outlets to local fans.

- Customers can contact the ticketing centre with queries by emailing

Iker Casillas lifts the World Cup for Spain

Highlights - Netherlands 0-1 Spain

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see also
Fifa urges SA fans to buy tickets
09 Apr 10 |  World Cup 2010
SA2010 final tickets go on sale
14 Apr 10 |  African

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