Kris Commons has turned down Stoke's latest offer of a new deal.
A tug-of-war is on for highly-rated midfielder Commons
Director of football John Rudge has not given up hope of keeping the 20-year-old midfielder, who has already been approached by Nottingham Forest.
"Because he is out of contract, the situation is effectively out of our hands," Rudge told his club's website.
"We will see if we can still persuade him to stay. We are doing everything we can. We have received an offer from Forest but that has been turned down."
Commons has attracted interest from Premiership and Championship clubs after his impressive form last season.
His agent had urged the Potters to come up with an improved offer and Rudge is upset that the player is still not satisfied.
"He has refused the terms his agent requested - terms we not only met but actually went above in a bid to get his signature," he added.
"He had a meeting with manager Tony Pulis a week ago and we emphasised how strongly we wanted him to stay."