Derby have called in the Professional Footballers' Association to help decide what bonuses should be paid to their players if they reach the Premiership.
It has been claimed recent signings have been promised bonuses in excess of those offered to long-serving players.
But Derby's managing director Mike Horton said: "The previously reported facts in this case are not accurate.
"The PFA are supportive of the club and are confident a satisfactory conclusion can be reached in the near future."
Horton refused to discuss the terms and conditions of players' contracts.
The scale of bonus payments to a player is written into his contract on signing after being individually negotiated with the club and is usually expected to remain confidential.
Derby are top of the Championship table, four points clear of second-placed West Brom, with 14 games left.
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