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Page last updated at 13:20 GMT, Monday, 23 January 2012

Late train: Commuter makes every minute count

Dom Utton, a regular rail commuter, told BBC Panorama's Vivian White about his unique method of complaining about train delays.

For every minute of his time wasted, he makes sure the head of the train company knows about it.

Panorama - Train Fares: Taken for a Ride?, BBC One, Monday, 23 January at 20:30 GMT and then available in the UK on BBC iPlayer.

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