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Page last updated at 07:43 GMT, Thursday, 9 April 2009 08:43 UK
Firms reply to Panorama

Domiciliary Care (Scotland), Carewatch Care Services and CARE UK were all named in a Panorama undercover investigation, Britain's Homecare Scandal: A Panorama Special. Below are the companies' responses to the allegations Panorama made on the programme.

Domiciliary Care (Scotland) / Choices Care Group

"Domiciliary Care (Scotland) became part of the Choices Care Group in September 2008 and a rollout of changes to be implemented as a result of the amalgamation will address many of the problems raised in the programme".

In a statement the company added that it was "appalled and deeply sorry to learn that it (the programme) will show very poor care practice, a lack of respect and dignity towards our clients and some other totally unacceptable behaviour."

It said "Our investigation has determined that a number of your allegations are proven. We will be submitting the detailed results of our investigation to both the local authority concerned and the Care Commission and will work with them to ensure that all necessary improvements to service quality are implemented in a timely manner."

"Mary Beattie the previous owner of DCS has now resigned from the business and we have restructured the management of DCS and appointed a new senior manager".

Carewatch Care Services

Carewatch Care Services in York says the current owners took over in October last year adding that in their recent client satisfaction survey, 85% of service users responding said they were satisfied by the quality of the care provided, the training and the competence of staff.

"Carewatch accepts that it cannot demonstrate from its own records that before 31 December 2008 suitable CRB checks were carried out. Carewatch apologies for that administrative error"

"Carewatch has met with City of York Council and we have agreed a programme of actions going forward. We are committed to providing high quality personal care and are determined to ensure that any lessons to be learnt from this covert investigation are learnt".


"Where we have not met the high standards we set ourselves and which service users in Harrow and Hertfordshire expect, we apologise wholeheartedly."

"In each instance we have taken specific and substantial action to ensure that performance improves. The incidents referred to in the programme - while obviously distressing to the individuals and families involved - are extremely rare."

"Care UK provides over 120,000 hours of care each week to people in their own homes across the country. Whilst we are far from complacent, 93% of our services are rated by the independent regulator as excellent or good and none below adequate".


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