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Page last updated at 18:10 GMT, Friday, 27 February 2009

Is sorry really the hardest word?

When held to account for their decisions in front of a Treasury select committee four of Britain's leading bankers from RBS and HBOS publicly apologised for their part in the banking crisis. But how sincere were they? Business psychologist and behaviour analyst Susan Firth gives her analysis of when the bankers said sorry.

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