Your guide to the BBC News iPad Application:

Update on 20 August

We are aware of a problem with some of the video clips on story pages. Some of the video is broken. Thanks to those of you who have emailed us about this. We are investigating and hope to fix the problem soon. Sorry for the problems and thank you for your patience.

How do I send feedback to the BBC about the BBC News iPad app?

If you have a comment or suggestion about the BBC News iPad app, or a question that isn't covered by these FAQs, please email mobileapps@bbc.co.uk

If you wish to raise a formal complaint about the BBC News iPad app, please go to the BBC Complaints homepage at www.bbc.co.uk/complaints/homepage .

I keep seeing a pop-up message telling me I am not connected to the internet and should check my network connection. On checking, the iPad is always connected fine - what should I do?

Please switch off your iPad entirely and then re-boot it. This will fix the problem.

Why don't I see any articles in my BBC News iPad app?

In landscape (sideways) view, BBC News articles should load in the left hand story pane. Each story is represented by a thumbnail image and headline. If images and headlines are not appearing in the app then you should first refresh the content by tapping the refresh icon (you must be online for this feature to work).

If that doesn't work, try re-starting the app. If you are using iOS4 or above, you should completely exit the app by pressing the home key on your device and then double pressing the home key to show the tray. You should then press and hold the BBC News icon to display the minus sign, then press the minus sign to exit the app. Press the home screen to return to the homescreen and then re-open the BBC News app.

If you are still having problems, please email mobileapps@bbc.co.uk.

Why isn't the video working in my BBC News iPad app?

If the video doesn't play, first check you have an active internet connection. You must be online to watch video.

Secondly, try refreshing the content by tapping the refresh icon.

Users in the UK can watch the BBC News channel live by selecting the 'Live' button near the top of the main screen.

If you are still having problems, please email us at: mobileapps@bbc.co.uk

Can I save video to watch later?

No. Currently, the BBC offers video and audio clips as streams which are only available when your device has a network connection.

Will the BBC add new features to the BBC News iPad app?

Yes. The BBC will add new features to the app at a later date. These new features will be available as updates through the Apple App Store.

How can I personalise the BBC News iPad app?

You can access the personalisation features in landscape (sideways) view by tapping the Edit button in the top left of the main screen.

In the personalisation view you can add and remove BBC News sections by tapping on the + and - icons.

You can also re-order the News categories in Edit mode by tapping and holding on the three-bar icon to the right-hand-side of the category title and dragging the section up or down.

When you have completed personalising the app, tap the 'Done' button to save your changes.

How can I use the BBC News iPad app when not connected to the internet?

The app will automatically save stories on the device for reading when you don't have a network connection.

The BBC streams video and audio clips to the device so they won't be available when you don't have a network connection.

Do I need a TV Licence to watch Live TV on my mobile device?

Users will need to be covered by a TV licence to watch 'live' TV on your mobile device. A 'live' TV programme is a programme, which is watched or recorded at the same time (or virtually the same time) as it is being broadcast or otherwise distributed to members of the public. As a general rule, if a person is watching a programme on a computer or other device at the same time as it is being shown on TV then the programme is 'live'. This is sometimes known as simulcasting.

You do not need a TV licence if you only use BBC iPlayer to watch television programmes which are not 'live'.

What will happen if I don't have a TV licence?

It is a criminal offence to watch 'live' television without a TV licence or to possess or control a device which you know or reasonably believe will be used to watch 'live' TV without a TV licence. You could be prosecuted and fined up to £1000 (plus be ordered to pay legal costs) for these offences.

Where can I buy a TV licence or get more details?

To buy a TV licence or to obtain further information about licensing requirements call TV Licensing on 0870 241 5590 or visit www.tvlicensing.co.uk.link

How can I find the Settings menu for the app?

Go to the home screen of your iPad and tap the Settings icon. Then scroll down the Settings screen and tap on the BBC News entry to access the BBC News iPad app Settings menu.

How do I opt out of statistics collection?

We collect statistical data about how the application is used to help us learn what works and what's most useful to you.

The more data we can gather, the better we know what people want from applications like this. All data is collected anonymously (e.g. we won't know what pages a specific person visits, or their location, but we will be able to see general trends about which pages and areas are more popular). Naturally, if you'd prefer us not to collect this data, we won't.

To opt out of statistics collection, go to the iPad home screen and tap the Settings icon. Then scroll down the Settings screen and tap on the BBC News app entry.

In the Settings menu set the 'Share Usage Statistics with the BBC' option to 'OFF'. Tap the 'Settings' back arrow to return to the Settings screen and save the changes.

The BBC will only use usage statistics information to analyse and improve the services offered through this app. For more information, tap on the Privacy Policy button at the bottom of the homescreen.

How do I read stories?

Stories can be read by tapping on story icons in the left hand pane in landscape (sideways) view or by tapping on story icons at the top of the page in portrait view.

You can also swipe sideways through stories with your finger in both landscape and portrait views by placing your finger on the story and swiping to the right.

How do I change the font size on a story?

In landscape (sideways) view, use the font size controls represented by the lowercase 'a' and capital 'A' symbols in the top right of the app to adjust the text to your preferred size.

How do I share stories?

In landscape (sideways) view, tap on the share symbol to access the 'send to a friend' features. This gives you the option to post the story to Facebook or Twitter, and send a link to a friend via email.



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