Your guide to the BBC News iPhone application

Below are some Frequently Asked Questions (FAQs) about the International version of the BBC News iPhone app. This app is available to download in all of the Apple App Stores outside the United Kingdom and is supported by advertising.

How do I send feedback to the BBC about the BBC News iPhone app?

If you have a comment or suggestion about the BBC News iPhone app, or a question that isn't covered by these FAQs, please email us at: mobileapps@bbc.co.uk

When you contact us, it's helpful if you tell us which device and model you are using. It's also helpful to know which version of the app you are using. To confirm this, please go to your homescreen and look in Settings. Scroll down and open BBC News. At the bottom of this page you'll see a version number.

Please note that we cannot reply individually to all emails but we do read all of your comments and appreciate your feedback. If you are having difficulties with the app we will try to help you.

If you wish to raise a formal complaint about the BBC News iPhone app, please go to the BBC Complaints homepage at www.bbc.co.uk/complaints/homepage .

Why don't I see any articles in my BBC News iPhone app?

If images and headlines are not appearing on the main screen, refresh the app by pulling down with your finger on the main screen.

If that doesn't work, try re-starting the app. If you are using iOS4 or above, you should completely exit the app by pressing the home key on your device and then double pressing the home key to show the tray. You should then press and hold the BBC News icon to display the minus sign, then press the minus sign to exit the app. Press the home screen to return to the homescreen and then re-open the BBC News app.

If you are still having problems, please email us at: mobileapps@bbc.co.uk

Can I watch/listen to BBC news?

Yes. Users outside the UK can listen to BBC World Service radio live by selecting the 'live radio' button near the top of the main screen.

To watch or listen to BBC news summaries, scroll through the categories on the main screen and select Audio and Video.

You'll also find some audio or video clips embedded within specific news stories.

How do I stop the live radio playing?

You can switch the live radio off by going back into the app and tapping the 'live radio' button in the top left hand corner of the main screen. Alternatively you can close the app on the multi-tasking toolbar which you can access by double clicking on the Home button.

Why isn't the video working in my BBC News iPhone app?

If the video doesn't play, first check you have an active internet connection. You must be online to watch video.

Secondly, try refreshing the app by pulling down with your finger on the app main screen which activates the refresh controls.

If you are still having problems, please email us at: mobileapps@bbc.co.uk

Please let us know what country you are based in and give as many details as possible about what content you are trying to access and what happens - for example, are you seeing an error messages?

Can I save video to watch later?

No. Currently, the BBC offers video and audio clips as streams which are only available when your device has a network connection.

Why can't I hear any sound when I play video in the BBC News app on my iPhone 4?

We have had feedback from some people who cannot hear any audio when they watch video clips in news stories on their iPhone 4. We have tested the video and the sound is working fine.

However, some people may have activated the iPhone 4 mute control which switches off sound. Please check the mute button on the side of the iPhone 4 just above the volume controls and to ensure that it is not switched on.

Will the BBC add new features to the BBC News iPhone app?

Yes. The BBC will add new features to the app at a later date. These new features will be available as updates through the Apple App Store.

How can I personalise the BBC News iPhone app?

You can access the personalisation features by tapping the Edit button in the top right of the main screen. In the personalisation view you can add and remove BBC News sections by tapping on the + and - icons.

You can also re-order the News categories in Edit mode by tapping and holding on the three-bar icon to the right-hand-side of the category title and dragging the section up or down.

When you have completed personalising the app, tap the 'Done' button to save your changes.

How do I refresh the stories in the app?

You can refresh the stories in the app by pulling down and releasing the app main screen. You can do this by pressing and holding on the main screen and dragging the screen down with your finger and releasing it. You will see a loading icon appear on the screen while the app is refreshing.

You can also refresh an individual story in the app by pressing the story refresh icon at the bottom of the screen.

How can I use the BBC News iPhone app when not connected to the internet?

The app will automatically save stories on the device for reading when you don't have a network connection.

The BBC streams video and audio clips to the device so they won't be available when you don't have a network connection.

How do I change the font size on a story?

Use the font size controls represented by the small '-A' and large 'A+' symbols at the bottom of the story page to adjust the text to your preferred size.

How do I share stories?

Tap on the share symbol in the bottom left hand corner of the story page to access the 'send to a friend' features. This gives you the option to post the story to Facebook or Twitter, or send a link to a friend via email.

How can I find the Settings menu for the app?

Go to the home screen of your iPhone and tap the Settings icon. Then scroll down the Settings screen and tap on the BBC News entry to access the BBC News iPhone app Settings menu.

Currently you can change font size, how frequently the ticker updates, and your statistics settings.

This is also where you can check which version of the app you are using. If you wish to contract us concerning problems with the app it is useful if you tell us which version number you are using.

How do I opt out of statistics collection?

We collect statistical data about how the application is used to help us learn what works and what's most useful to you.

The more data we can gather, the better we know what people want from applications like this. All data is collected anonymously (e.g. we won't know what pages a specific person visits, or their location, but we will be able to see general trends about which pages and areas are more popular). Naturally, if you'd prefer us not to collect this data, we won't.

To opt out of statistics collection, go to the iPhone home screen and tap the Settings icon. Then scroll down the Settings screen and tap on the BBC News app entry.

In the Settings menu set the 'Share Usage Statistics with the BBC' option to 'OFF'. Tap the 'Settings' back arrow to return to the Settings screen and save the changes.

The BBC will only use usage statistics information to analyse and improve the services offered through this app. For more information, tap on the Privacy Policy button at the bottom of the homescreen.

What languages are supported?

The BBC News iPhone app offers news headlines in the following languages:

  • English
  • BBC Mundo (Spanish)
  • BBC Brasil (Portuguese)
  • BBC Chinese (Chinese traditional)
  • BBC Zhongwen (Chinese simplified)
  • BBC Russian
  • BBC Arabic
  • BBC Persian (Iran)
  • BBC Urdu (Pakistan)

How can I change the language?

The BBC News app is provided in English, with the option to view some stories and headlines in other languages. A full list of the languages supported can be seen in the 'What languages are supported' section above.

These languages can be accessed from the list near the bottom of the main screen.

In which countries is the BBC News iPhone app available?

The app has been released by BBC Worldwide, the main commercial arm and wholly owned subsidiary of the BBC.

The BBC News iPhone app is therefore available to download in all of the Apple App Stores outside the United Kingdom.

Users in the UK can download a UK version of the BBC News app.

Is there advertising on the BBC News iPhone app?

Yes, there is advertising on the international version of the BBC News app.



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