THIS TRANSCRIPT IS ISSUED ON THE UNDERSTANDING THAT IT IS TAKEN FROM A LIVE PROGRAMME AS IT WAS BROADCAST. THE NATURE OF LIVE BROADCASTING MEANS THAT NEITHER THE BBC NOR THE PARTICIPANTS IN THE PROGRAMME CAN GUARANTEE THE ACCURACY OF THE INFORMATION HERE. Tape Transcript by MAREE SHILLINGFORD MONEY BOX LIVE Presenter: PAUL LEWIS TRANSMISSION 5th JULY 2004 3.00 – 3.30pm RADIO 4 LEWIS: Hello. Insurance, it isn’t bought, we’re told, it has to be sold to us, but are we sold the right insurance at the right price for the right risk Insurance is our topic for Money Box Live today. And it is big business, we spend £28.5 billion a year on it insuring our cars, our homes and our credit. Credit and mortgage protection is amazingly the third biggest bit of the market, even though many experts say it’s a waste of money. Travel insurance is also big business but does it cover what you want? If you’re over 60, is it too expensive and at what age do you find it hard to get travel insurance at all? The changing climate means we have more hot weather, more winter storms and more wet weather and that affects claims for damage to our homes which doubled between 1998 and 2003. Despite that, the premiums for insuring property have stayed fairly flat, if you can get cover. More and more people in flood areas are finding cover is very expensive. With motor insurance it’s the opposite, we have fewer accidents, fewer people die on the roads, but premiums have doubled over the last ten years And anyone who’s tried to insure a vehicle for a new teenage driver, will know that a year’s insurance is more expensive than a quite decent vehicle is to buy. Well whatever your question, you can call Money Box Live now, 08700 100 444. With me today to answer your questions about insurance are Angela Darling who’s head of policy at the General Insurance Standards Council, Richard Mason who’s director of insuresupermarket.com and Malcolm Tarling from the Association of British Insurers. And our first question today is from Douglas who’s calling us from Somerset. Douglas your question. DOUGLAS: Yes, this morning I attempted to get a price for motor insurance, a quote and was told that I don’t exist. LEWIS: Right, do you exist? DOUGLAS: I do indeed. I’ve been at the same address for 30 years but apparently because the Royal Mail has dropped the address from their database, the insurance company can’t move forward and give me a quote. LEWIS: So you have no address, no post code, presumably either? DOUGLAS: Well I have a post code but when they put the post code into the computer it comes up with my neighbours but not myself and often with motor insurance you expect to be able to get a cover note straight away and be able to cover your car quickly and I can’t do anything. LEWIS: Well a slightly strange question, Douglas, but let’s put it first to Malcolm Tarling. TARLING: Yes, it is slightly unusual. The answer is yes of course you can get motor insurance in your current situation. I think what you need to do is to, I’m sure you’re doing it already, is talk to the Royal Mail and get confirmation from them in some sort of writing, I would suggest, so that you can actually show the insurance company your particular predicament. If you’ve lived at the same address for 30 years and it’s only now you find yourself post-codeless, then presumably your existing motor insurer and your previous insurers will have had details of where you are anyway. So I can’t see it being an insurmountable problem. It sometimes does happen with new build properties actually where the post codes are not allocated for two or three weeks after you may move in, but I’ve never come across it with an existing property. LEWIS: I suppose post codes are restructured and it is one of the problems, isn’t it? If you’re not on the computer, you don’t exist. Angela Darling, is there anything, can he make a complaint to the Insurance Standards Council about this? DARLING: I think it’s a difficult one, because Douglas, is this a renewal you’re trying to…. DOUGLAS: Well I was looking for quotes because what I usually do is try and get the best quote, so I ring round to several other companies. Well their systems just will not function if you are not on that computer. I’ve been in touch with Royal Mail, I did that straight away. They said, no I’m not on the computer, they would look into it. But even if they correct it at their end, I don’t know how quickly insurance companies renew their databases. I mean we might find that… DARLING: That could be a problem. I think from my perspective, I think what I would say to you is that I would go and approach an independent motor insurance broker because I think if you give them your details, evidence of your old post code, they should have contacts with insurers and they should be able to make a personal approach on your behalf and get a quotation for you. It’s difficult to complain against an insurer because nobody’s obliged to give a quotation to anybody and of course they do rely a lot on software systems. But that’s what I would advise because I’m sure they can get some, more than one as well, for you very very quickly. LEWIS: Okay and Richard Mason. MASON: There are over 50 car insurance companies that provide an on-line quotation service at the moment and some of them use the system that you’ve come up against so far, some don’t, and I think it’s worth continuing to shop around. If indeed the other advice that you’ve had so far doesn’t bring any results for you. LEWIS: Hope that somebody’s got an old database that still has the post code on it. Anyway thanks very much for your call Douglas, an interesting one and one that we perhaps can’t resolve as well as we hope to resolve others. But if all else fails, if you can’t do anything, then do complain to the General Insurance Standards Council. Let’s move on now. Irene is calling us from London, Irene your question. IRENE: BUPA. I’m paying £238 a month and use it very scarcely. I also have to pay the first £100. In 2003 it was £185 a month but it goes up and it will go up every year as far as I’m concerned. Can I do something else with that money? LEWIS: May I ask your age, Irene? IRENE: No. LEWIS: Is this an age issue? IRENE: I’m over 70. LEWIS: Right, this is an age issue. They’re putting it up because of your age, yes. IRENE: Well and also they put it up, apparently, I understand, they take an average of all their claims and so everybody has to pay according to what everybody’s getting. LEWIS: It’s a lot of money, isn’t it? IRENE: It is. LEWIS: It’s almost £3,000 a year I think. IRENE: £2,580. LEWIS: Yes. Malcolm. TARLING: It’s a very difficult one to answer Irene. I think at the end of the day it’s a judgement call and £240 a month is a lot for anybody. Put it bluntly, as I’m sure you know, the cost of medical insurance tends to rise as you get older to cover the increase in risk of you needing medical treatment. One thing is for certain, is if you stop this policy now, then had a change of heart tomorrow and wanted to take out another medical insurance policy, you’d have great trouble in doing so. I think it would certainly be more expensive. You’ve got to look at the policy conditions, you’ve got to ask yourself the question, “well is there a possibility that I may need to claim for that in the foreseeable future and what the medical treatment facilities and availability of treatment are like locally?” LEWIS: The kind of things you might need I suppose as you get older are things like hip replacements and things the NHS takes a long time over, aren’t they? TARLING: I suppose really you’ve got to look at things like local waiting lists because as you said Paul, it’s everything that you may need, subject to a waiting list. LEWIS: Irene, yes. IRENE: My question is, what could I do with £240 a month which might cover me for say a £10,000 need. Could I even borrow the money that would be needed for any operation and then pay it back. Would it cost me £230, or £40 a month to pay it back? LEWIS: Do you own your home? IRENE: Yes. I’m perfectly okay ….. LEWIS: Right, well I would have thought that somebody in your position, given that you presumably don’t anticipate any medical needs at the moment, would be better off thinking that if the worst came to the worst and you did need a few thousand pounds for urgent treatment that the NHS wouldn’t provide quickly, you could borrow it against the value of your home and then pay it off that way and use the £240, either put it into a savings account or use it to have a good time. IRENE: You’ve got it in one. LEWIS: Richard. IRENE: That’s what I want to know, what do I do with that £240, what’s the best thing to do with it? LEWIS: Well this isn’t an investment phone-in today, so I don’t have investment specialists here, but certainly put it into a good savings account and use the money and I think as you do get older, you don’t want to be taking a risk with your money and putting it on the stock market. I think a savings account, save it up, use it and if you do need something and if you haven’t got enough, borrow against the value of your home. Richard. MASON: I just wondered whether Irene had had specialist advice when she took out the BUPA insurance policy. It’s not the cheapest provider in the UK and it may be that a specialist underwriter could find an alternative policy at a lower price. With regards borrowing, I would say, in our experience, it’s incredibly difficult if you’re over 70 to borrow against your property and if you do, you again need very specialist advice before going down that route. LEWIS: But there are financial advisers out there who can advise you on that one. Thanks very much for your call Irene, I think it certainly illustrates one of the problems of getting older that insurance for many things gets more expensive and indeed harder to get. Let’s move on to Les now who’s calling us from Cheshire. Les, your question. LES: Yes I received my car insurance, fully comprehensive, it expires at the end of the 18th this month and I had an invite to renew and I noticed my NCB (no claims bonus) had been reduced and I think it maybe an error on their part. But in the beginning of February this year, I drove to my brother’s, with a bag of tools and whilst there, I was only in the house for a few seconds, but nevertheless my car was broken into, the window-sill was damaged and all my tools were stolen. So I inquired from my insurance company, this was this year, the beginning of February, what would be the result because I knew the repair would be slight. LEWIS: You were trying to find out if claiming was worth it? LES: They sent me a letter in response showing the schedule of number of years of no claims and they state, your policy, I received this letter on the 15th February this year and it states: “your policy currently includes three years, 65.5% discount. If you make a claim your discount will therefore be reduced to one year, 57.5%.” Now that’s what they’ve sent me. Well I didn't make a claim because I paid for it out of my own pocket. LEWIS: Right, so your question is if you simply inquire about it and report an incident, does that affect your no claims bonus? LES: In a nutshell, yea. TARLING: Well firstly, what you should be doing if you’re involved in an accident, even if you don’t want to claim, it’s a condition of the policy that you report the incident to your insurer. Now there’s a difference between reporting a loss and claiming and in most circumstances simply reporting the fact you’ve had an accident to your insurance company but do not wish to make a claim will not normally affect any no-claims bonus because obviously you’re not claiming. The position actually where it could give rise to problems is where you have several accidents or incidents during the year. If, for example, during the course of the year you report your cars been broken into three or four times but in each case you don’t want to claim, then the insurer may not unreasonably think well actually hold on a second, there’s an increase theft risk here and that may impact on your no claims bonus and more importantly on your premium. LEWIS: It’s the premium they put up rather than the no- claims bonus. TARLING: One incident in itself, well in most cases, will not normally affect the no claims bonus if you’re not claiming. LEWIS: So if a mistake has been made here Angela, what can Les do? DARLING: Yea Les I’m not sure whether you ever went back to them after you received the letter explaining what the effect would be on your bonus. Did you contact them again? LES: No not yet because I’ve been so busy with my elderly brother who’s ill in hospital. By the way the incident occurred 25 miles away from where I normally live in a city centre, virtually in the city. DARLING: I would get in touch with them immediately. Obviously because they’ve answered your question, they’ve obviously left the claim open thinking that you might want to claim. So I think a simple telephone call will resolve the matter and they should then be able to get in touch with the policy department and explain to them that your bonus should be reinstated and they will then be able to send you some revised renewal figures. LEWIS: So just raise the point very specifically and if they don’t do it… DARLING: If you don’t get a prompt response, then complain immediately. LEWIS: Richard. MASON: It seems to me that the insurance company have mistaken Les’s reporting of this as a claim that he hasn’t yet submitted the details on. Obviously, by contacting the insurance company they should be able to correct that error. But I would advise him to protect his no claims from now on. For a very small additional fee, if he does need to make any claims over the next two years, it shouldn’t affect his no-claims in the future. LEWIS: Yes, you can in effect insure your no-claims bonus for a bit extra, can’t you? MASON: That’s correct. LEWIS: Okay Les, thanks very much for your call. It seems that that one probably can be resolved, with a couple of letters anyway. Let’s move on to the next question from Thelma in Merseyside. THELMA: Hello. LEWIS: Thelma, your question. THELMA: My husband and I, we are both aged 67 this year, have free annual travel insurance which is done through our bank account and we’ve had one satisfactory claims cancellation. However, I’ve recently had two medical problems and now the policy excludes any health problems I have due to arthritis and a stomach ulcer. I feel a recurrence of the latter could prove very costly if we were in an area where there was no reciprocal medical care, i.e. the USA. Can I just take out a one trip insurance policy for such a visit for me only, or does my husband have to be covered on the same policy, or what else can we do? LEWIS: Richard, what’s the scope because we’ve had a number of queries about this kind of thing, travel insurance when you are over 65? MASON: Well first of all, the bank account that has the free insurance on it, you normally have to pay quite a hefty monthly fee for those type of accounts and that fee tends to offer the free travel insurance but it’s not always very good value for money. By shopping around there are over a thousand policies available on the internet at the moment. You should be able to find one at a much lower cost. With regards previous medical conditions, most insurance companies will exclude those and unfortunately, I haven’t got a solution to that particular problem, other than after you’ve found a much lower cost provider of travel insurance, then contact them to see if the underwriters will actually extend some cover to you individually. LEWIS: It’s difficult Malcolm though, isn’t it, because Thelma has a condition, it could be very costly. Obviously no one’s going to insure thousands of pounds worth of likely cost for a few pounds on an insurance policy. TARLING: No, as we’ve just heard, most policies will exclude pre-existing medical conditions, although having said that, there are some policies out there that will cover pre-existing conditions providing you are not travelling against doctor’s advice. So if your doctor says it’s okay for you to travel, despite this condition, then those policies will continue to give you full medical cover. And also there are a number of specialist providers out there that do provide travel insurance for people with particular medical conditions including some very serious conditions. So I think it’s a question as we so often hear, is shopping around, contact a number of specialist providers and they should be able to help. LEWIS: And presumably brokers could help. A good insurance broker is somebody who could help you with that. DARLING: That’s right, a travel insurance specialist. LEWIS: We have had a number of questions though. We had an email from Eileen who said, “I’m a fairly healthy 73-year-old, go away two or three times a year. I had travel insurance with Nationwide. It was due for renewal. They’ve now told me they won’t give annual cover to people over 65 but only individual trips. Is there a problem getting annual cover once you reach a certain age? TARLING: There is a problem in some respects getting travel insurance once you reach a particular age and insurers attitude here is that their claims experience and, like all these things, it boils down to their claims experience, shows that on average the older you are, the more likely you are to need to claim, especially for medical expenses and medical treatment tends to be more expensive the more elderly you are. But this is not a question of discrimination because there are, as I say, companies out there that will provide specialist cover for people who are aged over 65. Most travel insurers, don’t forget, is not underwritten, it’s a bog-standard policy and because of that… LEWIS: What do you mean by not being underwritten? TARLING: Well there’s no individual assessment of the risk. Most travel insurance policies don’t actually assess you individually as they would for life insurance, for example. They will provide a policy, it’s like a question of one size fits all, and you take that with the terms and conditions. But equally there are more bespoke policies out there. LEWIS: But we like to think we’re a person, not a number don’t we, and we get very annoyed if we’re healthy and all the other people who aren’t, bring our insurance policy costs up. Richard. MASON: Two very good providers I would point Irene in the direction of, would be Help the Aged and Age Concern, both of whom do annual travel insurance policies for senior citizens. LEWIS: Older people. Right, thanks very much for that. Thanks for the email Eileen. Let’s move on and the next call is from Tim who’s calling us from Argyle in Bute. Tim your question. TIM: ello. I’ve got an ordinary £40,000 contents- insurance policy with the Norwich Union which I’ve had since 1995 and this year they’ve put it up nearly 38% without any explanation, and whilst looking for an unlimited policy which I used to be offered by Norwich Union and then until they put me on to this 40K policy, I went to the Halifax because they offer an unlimited policy and got through all the hurdles until right at the end they said, “sorry we can’t quote for you, you’re in a high flood risk area.” I’ve lived in the area for 25 years, I know there’s been no flooding in this post code or any of the adjoining ones I can think of. The call centres can’t or won’t allow me to speak to the underwriters. What’s going on? My property appears to be being blighted by some sort of overwhelming system and I can’t seem to argue back at it. LEWIS: Okay, well let’s see how you might argue back. Richard. MASON: Very recently the Norwich Union undertook an exercise to identify within flood plain areas those properties that are particularly prone to flooding, and this digital map is unique to the Norwich Union at the present time. On, I think it’s, the 8th September, it becomes widely available to all insurance companies and you seem to have suffered as a consequence of this exercise having been carried out. LEWIS: But that shouldn’t affect him because there’s been no flood there since 1980 or for 25 years anyway. MASON: Well this digital map that the Norwich Union have been working on and have now incorporated into their underwriting, identifies properties particularly at high risk within flood plane areas. So whereas at one time, I think there’s 2 million homes in the UK that are potentially within a flood plane area. Now with this information we are able to identify, or Norwich Union are, those individual properties that are very high risk. LEWIS: But that’s the sort of explanation for what might have happened, Malcolm Tarling, but is it right? Are there people like Tim, who, he says there’s no flood risk, the insurers say there is. What can he do about it? TARLING: Well basically Tim you can argue back because you can vote with your feet and your can shop around in the market. But having said that, we are getting more and more knowledge everyday about the flood risk and all the evidence points to the fact that forget about what’s happened in the past. In the future the flood risk for many people in this country is going to get worse. That’s been evidenced by the recent research into climate change. Now having said that, this means that a lot of insurance companies are looking very carefully at the flood risks and I’m afraid some people are now seen as being in a flood risk area where they may not have been in in the past because we’ve got a much more clear and accurate picture of what’s going to happen in the future. TIM: I’m just bemused by my flood risk because I live 100 yards from the River Clyde and about 50 feet above it which is the sea. Frankly, when the polar ice cap melts and New York and London are under water, I’m going to have a flood problem, but not until. LEWIS: Not before. TARLING: Hopefully, it will be a little while in the future Tim. But I think the point is that there is information available from people like the environment agency who you can actually go to to get more information about the particular risks. What insurance companies want to do is they want to be able to insure people. They want to insure as many people as possible who are vulnerable to flooding but more information has been built up which means that some people are finding themselves at risk. LEWIS: And Angela, Tim feels this is very very unfair. Is there anyway that he can complain about it, or as he says, get an actual underwriter to look at it rather than somebody with a map? DARLING: I certainly think you should be able to get answers from your existing insurer about why they are treating your property in this way and I think you ought to have an opportunity to be able to have some dialogue with them in view of your personal situation for your property. I think as far as going to any other insurer is concerned, again you’d be better off trying to approach a specialist independent intermediary who is a specialist in this area that has a number of insurers, just a small panel, where they do have access to them, can have dialogue. But certainly you deserve an explanation as to why the premium has increased. LEWIS: Try to find an insurer that doesn’t use the Norwich Union digital map Tim. Sorry Richard one more. MASON: Well it’s exclusive to the Norwich Union until the 9th September. So my advice to Tim is shop around pretty fast. Get on the internet this afternoon. LEWIS: Okay, but I mean it is a problem, as Malcolm said, it is going to become a growing problem for people who are unfortunately just at the wrong side of those dividing lines rightly or wrongly. Janet’s calling us from Dorset. Janet, your question. JANET: Hello, I’m ringing on behalf of a disabled elderly friend who has very recently bought a second-hand electric scooter. Two parts to the question please. What insurance, if any, is he obliged to have and where can he get cover for the machine when it is in his garage at home? LEWIS: This is one of these little four-wheeled electric vehicles? JANET: That’s right. LEWIS: Yes I know, not a sort of motor scooter that we all know, I know the sort that goes on pavements and ……. JANET: That’s it. The previous owner was unable to get cover for the machine when it was at home. LEWIS: Do you have to be insured? Who knows the answer to that, Malcolm. TARLING: I think you’re probably going to need, as a minimum, third party insurance, certainly if you’re using the vehicle on a highway which means you must cover your legal liability should you injure another person or damage their property. As to where you can get this insurance from, yes I’m sure it’s available. I think you need to actually do a bit of shopping around and contact a number of local motor insurance brokers who should be able to point you in the right direction. LEWIS: Richard’s looking as if he knows the answer to this. MASON: There’s a very good broker that we put unusual cases through to called Adrian Foots. LEWIS: It can’t be that unusual, there are these scooters all over the place, aren’t they? MASON: Well you’d be amazed. We have four-poster beds occasionally that are being used at events that still require this third party insurance. LEWIS: Oh I see, when you are wheeling them around. MASON: That’s right. LEWIS: I see, yes yes. MASON: That’s right, or you know vehicles that are amphibious, so if it’s a unique vehicle or an unusual one, then we normally put those cases over to Adrian Foots. LEWIS: And given that the people who have this insurance are generally older people and obviously have some disability, presumably it takes that into account and they can get insurance even if they’re in their 70s or 80s. MASON: The applicant is normally required to fill out a full questionnaire that this information would be revealed. Specialist underwriters will then look at a number of insurance companies and provide a quotation. LEWIS: Okay, well let’s hope that your friend can get some cover for that Janet. Thanks very much for your call. Interesting question. Let’s talk to Alex now in Greater London. Alex your question. ALEX: Hello, good afternoon. Mine is not a problem so much that you can solve, but it’s something that I’ve been anxious about for a long time. It’s private medical insurance. I have a policy with PPP, I’ve been with them for about 20-odd years. I have a heart condition which required surgery before I took out insurance. So that is excluded. Now on the basis of assuming that about a third of the total private medical expenses are based on problems to do with the heart, my sort of liability is limited but my contributions are not. In other words I’m being asked to pay, should we say, the full cover for limited liability. LEWIS: So you’re paying the same, but if anything goes wrong with your heart, you’re not covered. So potentially the costs for the insurance company are less. ALEX: Well, they’re charging me, as far as I can see, the full price. LEWIS: Yes, they’re charging you the full price but they actually stand to lose less because obviously one particular expensive medical incident isn’t covered. MASON: But also I think that they’re excluding you, excluding this particular condition which is a standard exclusion I’m sure from their policies. Normally a pre-existing condition is excluded. So it seems to me that you’re not actually paying more for less, you’re actually not being covered for something that the insurance company doesn’t cover as a matter of course. ALEX: The insurance company do cover it if you don’t have the condition. When I first took out insurance with them it was a condition that they wouldn’t cover, but they’ve never mentioned that, because of that I have a reduced premium and each time I’ve asked them on the telephone at renewal time when I do bargain with them, to be honest, they say, “well no it’s not our policy.” LEWIS: It’s good to hear someone bargains with them. I think that’s the only thing you can do Alex. I certainly understand your point, is to write to the chief executive putting your complaint in writing and then if you don’t get a satisfactory answer, and perhaps asking for some comparable premiums, take it up further to the General Insurance Standards Council. Whether you’ll get anywhere, I don’t know because after all they don’t have to insure us, it is a business like any other. Anyway, thanks very much for your call. Moving on because we’re coming up to our time shortly. Ruth’s calling us from Buckinghamshire. Ruth your question. RUTH: Hello there. My husband and I are both self- employed and we are looking for sickness insurance. We’ve had a look at some policies and they seem to dictate which illnesses they will cover. We’re both quite healthy and we wanted to insure ourselves for other types of risks that would prevent us doing our jobs. So, an extended stay in hospital with a broken leg. LEWIS: One brief question Ruth, do you work together as self-employed people or separately? RUTH: Separately, LEWIS: Separately, right. Richard, income protection for self-employed. It can be more difficult than for employees, can’t it? MASON: Yes but ordinarily if you have audited accounts spanning the last three years, there are a number of insurance companies that should be able to provide this cover for you. RUTH: They don’t cover us at the moment. What I do myself, because I’ve been self-employed for a while, but my husband’s only been self-employed for six months or so. MASON: Right, it’s going to be more difficult for your husband but with the information that you say you now have, that you shouldn’t have any difficulty getting income protection for yourself. RUTH: But not for him? MASON: No. RUTH: Because he’s our main bread winner. LEWIS: Okay, well it looks like again shopping around and looking for a specialist. We’ve got a couple more questions. I’ll just do them briefly. Malcolm, I know you know the answer to this one. We’ve had an email from George who says his car was involved in a collision. The driver drove away leaving me with the claim, I lost my no claims bonus. Is there a special fund where I can get reimbursement? TARLING: There is a special fund George, you’ve been a victim of an uninsured driver and I’m afraid there are a million… LEWIS: Well he drove off, we don’t know whether he was uninsured, he just drove off. TARLING: Yea there’s a good possibility he is. If you’ve suffered any accident as a result of somebody who drives off, then you can claim against the Motor Insurers Bureau but the problem and the sting in the tail here George is that you have to be able to identify that person to claim for property damage. If you suffered injury, which thankfully you didn’t, you’d probably have a claim. So the answer is yes, but only if you can identify the driver. If you wish to claim for damage to your vehicle from that driver from that fund. LEWIS: Otherwise you’re rather stuck. We’ve got 15 seconds and we’ve had the sort of question which I love at the end which is Jack, I’m not going to bring you on the line Jack because we haven’t got time, but Jack Lewis wants to know, what is an act of God? Any volunteers? You have ten seconds. Malcolm. TARLING: Something that’s outside of your control. Insurers do not recognise it these days. LEWIS: They don’t recognise it these days. Well thanks very much for that Jack. That is all we have time for. I’m sorry if you haven’t got through. We have had an awful lot of calls. My thanks to Malcolm Tarling, from the Association of British Insurers, Angela Darling from the British Insurers Standards Council and Richard Mason of insuresupermarket.com. Thanks of course for your calls. There’s more about insurance on our website bbc.co.uk/moneybox where you can also find out details how to contact the programme or you can call 0800 044 044. I’m back on Saturday with Money Box and back here on Money Box Live next Monday afternoon.