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Last Updated: Wednesday, 12 August 2009, 13:41 GMT 14:41 UK


A

ACCOUNTABILITY: BBC News
Forget what you may have heard, there's no such thing as post-Hutton BBC News output, argues TV news chief Roger Mosey.

ANDREW MARR: Scoops and spin
Outgoing BBC political editor Andrew Marr looks back on the highlights - and low moments - of his five years in the hot seat.

ASYLUM: BBC terminology
Immigration is one of the UK's biggest political issues. But what terminology should the BBC and the media be using when reporting the latest news?

AUDIENCE: 'Muslim overload'
Viewers complain about a studio audience for a news special on terrorism which contained a disproportionate number of Muslims.

AUDIENCES: Research techniques
With millions of users every day, just how does BBC News find out its audiences' likes and dislikes? And do they really care anyway?


B

BAGHDAD: A tough assignment
The BBC's Baghdad bureau is one of the most dangerous places for news crews to work. Head of Newsgathering Fran Unsworth explains why we're there.

BHOPAL: BBC caught out by hoax
BBC News has admitted a report on the Bhopal disaster and the plant's owners promising a $12bn pay-out to victims was "an elaborate hoax".

BHOPAL: We'll learn from mistake
The BBC has vowed to examine its editorial processes after it was conned into reporting a hoax story on the 20th anniversary of the Bhopal disaster.

BLACK WATCH: Blast footage
The BBC defends its decision to broadcast footage of a suicide bomb which killed three British soldiers in Iraq.

BLACK WATCH: Security fears
The Black Watch redeployment story sparked security concerns from many viewers. Correspondent Ben Brown tries to allay their fears.

FROM BBC NEWS >>
BLOGS: now BBC News editors
Depending on your take, blogs are either a liberation, a waste of time, or a complete mystery. So is it really necessary for the BBC to launch another one?

BLUNKETT: 'Cautious but vital'
Should the David Blunkett visa inquiry have led the BBC's bulletins? Was it right to report details of his personal life? Mark Mardell answers some of the criticism the story raised.

BUDGET 2005: Howard cut short?
The decision to crop the Tory leader's full response to Gordon Brown's Budget angered many viewers. The BBC responds.


C

CAGEFIGHTING: A proper sport?
Fans of cage fighting say a report on the Six O'Clock News was misleading. But the correspondent stands by his words.

CAMILLA: Was coverage overkill?
Was the coverage of the Charles and Camilla story too much? And was it really necessary to then broadcast a News Special?

FROM NEWSNIGHT >>
CARTOONS - BBC right or wrong?
Newsnight editor Peter Barron feeds back on the week's events in news and the Newsnight office.

CARTOONS: editorial policy
The BBC's controller of editorial policy explains the BBC's approach to the reporting of the Muhammad cartoons story.

CARTOONS: Which prophet?
The BBC has been accused of bias by some viewers and listeners as a result of references to "the prophet Muhammad".

CELEBRITIES: Too much of them?
Claims that celebrities are taking over the bulletins are seriously lacking evidence, argues TV news chief Roger Mosey.

CHINA WEEK: Just propaganda?
Was this special series simply propaganda or did it tackle issues which the Chinese authorities would have preferred left unmentioned?

CITIZEN JOURNALISTS: payment issues
Head of BBC newsgathering Fran Unsworth ponders whether it is right for broadcasters to pay for pictures and video sent in by the public.

CLOTHES: News dress codes
What presenters wear is almost as important as the news they read for some viewers. But are there any rules... and where does Huw get those ties?

COMPLAINTS: System overhauled
Making editorial complaints should be simpler - and responses faster - under a streamlined system.

CORRESPONDENTS: Comment
BBC Economics editor Evan Davies explains why correspondents have to "comment" on the news, not just report it.

CRICKET: Ashes victory
A look at what people have complained to BBC News about over the last week.

CRICKET: Wrong test report
The Six O'Clock News apologises for playing out the previous day's cricket report on the day of England's test win in India.


D

DANGER ZONES: worth the risk?
The deaths of two journalists in Iraq has focused minds on the safety of those reporting from the country.

DANGER: Protecting news crews
What lessons can be learned from the fatal shooting of BBC journalist Kate Peyton in Somalia?

DIANA: Money Prog in wrong
The Editorial Complaints Unit has upheld aspects of a complaint against Diana's Lost Millions.

DIGITAL: Separate bulletins
Why do we need more news on the BBC's digital channels when it has so many already - including a 24-hour news channel? Overkill or choice, you decide.

DISABILITY: The correct terms
Handicapped? Psychotic? Brave? Just what are the acceptable terms when it comes to disability and mental health stories?

DIVERSITY: News for all?
Black or white, left or right, rich or poor... BBC News must meet the needs of all its audiences, argues diversity champion and TV news chief Roger Mosey.


E

EL GUERBOUZI: an apology
Mohamed El Guerbouzi - an apology

ELLEN: Too much of MacArthur?
Fantastic, tasteless, farcical - three words which sum up your mixed reaction to BBC coverage of Ellen MacArthur. Read what the audience said and news chiefs' responses.

ETA: Why no terror tag?
Why does the BBC call Eta "Basque separatists" and not terrorists, especially when people are killed in bomb blasts?

EXTREMISM: Why allow it?
Why the BBC gives "extremist" guests a platform on its news programmes even in the face of public criticism.

EYEWITNESSES: Too many?
Viewers ask if relying heavily on eyewitness accounts gives a true picture of a breaking news story.


F

FALLUJA: Why no news?
From blanket coverage to virtually no news at all, the battered city of Falluja has been forgotten, according to some BBC viewers.

FAME: Danger for news readers
How wise is it for BBC news reporters and presenters to cross the line into entertainment. Media correspondent Torin Douglas weighs up the pros and cons.

FIVE LIVE: Jonathan King apology

FOUR-WHEEL DRIVES: Treated fairly?
One viewer argues that four-wheel drive vehicles have become an easy target for the BBC.

FRONT PAGES: Dropped on web
The BBC News website drops its look at the front pages after advice from lawyers that it could be sued.


G

GALLOWAY: Newsnight rude?
Viewers complained that a Newsnight interview with MP George Galloway, a day after the London bombs, was rude

GAZA: beach deaths
The BBC has been criticised over its TV coverage of the deaths of eight Palestinians on a beach in Gaza. A senior editor responds to viewers' comments.

GENERAL ELECTION 1: Guidelines
The BBC has published its guide for covering the imminent general election, from overall coverage to text messaging.

GENERAL ELECTION 2: FAQs
The BBC's chief political adviser answers viewers' queries about our coverage of the general election.

FROM ELECTION 2005 >>
GENERAL ELECTION 3: Queries
How does the BBC News website decide which parties get what coverage during the election campaign.

GLITTER: angry reactions
The BBC has been heavily criticized over its exclusive interview with convicted paedophile Gary Glitter.

GOOD NEWS: Does it exist?
Editor of the Six O'Clock News Amanda Farnsworth counters accusations that BBC News is depressing and "doom-laden".

GPCC: Ten complaint upheld
A report on the Ten O'Clock News broadcast during the General Election has been found biased.

GRADE: Chairman's view on news
BBC News must maintain its "gold standard" but realise that serious news and popular journalism can sit hand in hand, says Michael Grade.

GRAPHICS: TV help or hindrance?
News presentation chief Mike Kavanagh answers criticism that TV news graphics are a hindrance, not a help.

FROM BBC NEWS >>
GUIDELINES: New time delay
Live coverage of sensitive news events such as the Beslan siege could be broadcast with a BBC time delay.


H

HARRY: Too tabloid for BBC?
Was the Prince Harry story too tabloid for the BBC? The NewsWatch programme asked the Editor of Breakfast to explain the BBC's position.

HOSTAGES: Use of videos
The BBC's decision to show stills of hostage Margaret Hassan rather than videos of her have angered some viewers. They complain of censorship - but Head of TV News Roger Mosey argues it is not appropriate to show caged hostages breaking down in tears.

HOUSING: Confusing reports?
Does the BBC's reporting of the property market leave viewers and listeners confused?

HOWARD: Newsnight 'not staged'
A Newsnight special featuring Michael Howard sparked a series of complaints. But this time, it wasn't just Jeremy Paxman's robust style which infuriated some viewers.

HURRICANE KATRINA: Unfair?
The BBC explains its position after complaints of anti-Bush bias in its coverage of Hurricane Katrina.

FROM BBC NEWS >>
HUTTON: The BBC one year on
Much has changed in the BBC one year after the Hutton report, says Media Correspondent Torin Douglas.


I

INSURGENTS: Why use this word?
Why does the BBC use the word insurgent to describe the resistance the US is facing, viewers have asked.

INTERVIEWING: Various queries
John Humphrys answers criticism from viewers that some BBC interviewers can interrupt too much and be too confrontational.

IRAN: Nuclear clarification
The BBC has clarified a line in two reports on 20 January about the challenges facing US president George Bush over relations with Iran.

IRAQ: Incorrect figures
The BBC has admitted it misinterpreted statistics relating to the number of civilians killed in Iraq.

IRAQ: Reporting the conflict
The BBC's reporting of the Iraq conflict has drawn accusations of bias and other complaints. News chief Helen Boaden addresses some of her audiences' key concerns.

IRVING: unfair comparisons?
Some viewers were annoyed by a bulletin item comparing David Irving's sentencing for Holocaust denial with freedom of speech issues.


J

JACKSON: Excessive coverage?
The editor of The Ten O'Clock News explains why he devoted 25 minutes to the Michael Jackson verdict, after hundreds complain.

JACKSON: The media's role
How is the BBC covering the Michael Jackson trial - a mixture of pain and and soap opera, according to BBC correspondent Peter Bowes?

JOB CUTS: Will standards suffer?
Will cutting 420 jobs affect the standards of BBC News. We put your concerns to Deputy Director Adrian Van Klaveren.

JOURNALISM: We are not afraid
Ten O'Clock News editor Kevin Bakhurst hits back at magazine criticisms of BBC journalism.

JOURNALISM: Not "cowed"
Today programme editor Kevin Marsh defends the BBC against accusations that the Corporation has lost its nerve.

JOURNALISM: BBC college
The BBC is introducing a new Journalism College, as recommended by the post-Hutton review of BBC journalism.


L

LIB-DEMS: Drink problem
Charles Kennedy's "drink problem" was an open secret among political journalists. Should they have shared the information earlier?

FROM BBC NEWS >>
LIVE 8: Difficult balancing act
Special guidelines to insure impartiality were issued to BBC staff working on coverage of the Live 8 concert on July 2nd.

LIVE REPORTS: Too banal?
TV correspondents often have do live reports even when the locations seem banal, explains News 24 evening editor Marek Pruszewicz.

LONDON BOMBS: BBC coverage
Good journalism is a vital part of our national response to terrorism, argues Head of Television News Roger Mosey.

LONDON BOMBS: Insensitive?
Most of the criticisms about BBC coverage of the London bomb blasts were about the showing of insensitive images.


M

MARCHES: Demonstrating bias?
The recent anti-war demos in London and elsewhere failed to make the BBC One bulletins. So how is coverage decided?

MCB: Panorama rejects complaint
Panorama has given a robust defence to the Muslim Council of Britain over A Question of Leadership.

MESSAGE BOARDS: Role in news
More than two million people looked at the missing persons message boards on the BBC News website - but how do they sit alongside conventional news coverage?

METRIC/ IMPERIAL: News policy
When the public itself is split over the metric/imperial debate, what's the BBC's policy on pints and pounds?

MIDDLE EAST: Jeremy Bowen
The BBC's first Middle East Editor Jeremy Bowen looks ahead to the challenges of covering the region.

MOBILES: Citizen reporters
Is the BBC being sensationalist and helping to overload the mobile network when it asks the public to send in video and photos?

MOSS: Overdose of news?
Excessive coverage of drug allegations about Kate Moss was the top theme of complaints this week.

MURDER PICTURE: apology
Programme producers say sorry to a murder victim's family after using a graphic image.

MURDER: When is it news?
Two men, both murdered, both on the same day. So why has the BBC given so much national prominence to one and not the other?

MUSLIM VIEW: BBC2 doc biased?
A BBC2 programme looking at life in Britain from the Muslim perspective has been accused of bias.


N

NEWS 24: Common queries
Should the BBC's rolling news channel be offering more stories or concentrating on up-to-the minute news. Its editorial director answers viewers' queries.

NEWSROUND: Too much Islam?
Why is Newsround staging an Islam Week? Is it biased or unbalanced, as some viewers have suggested? Newsround's editor explains the reasons behind his decision.

NEWSWATCH: Is it any good?
NewsWatch has opened up a new, harder-edged dialogue between news chiefs and viewers, according to host Ray Snoddy. But what do you think?

NEWSWATCH: Why we're here
BBC News launches its new feedback and accountability site, which aims to be honest about its mistakes and offer better feedback channels for its audiences

NIAS: Covering the disaster
Ben Brown reveals how he managed to file on the Indonesian earthquake - despite dodgy transport and a pack of stray dogs.

NIGER: Effect of coverage
How did the BBC tackle the Niger crisis story and what effect has the coverage had?


O

0870: BBC telephone scam?
BBC News is accused of using "premium rate" 0870 numbers and failing to tell the audience how much they cost.

OLYMPICS: Is BBC too pro?
Is the BBC being objective in its coverage of the London Olympic bid?

OLYMPICS 2: Does BBC back bid?
Does the BBC back London's bid for the Olmpics, one reader wanted to know.


P

PANORAMA: Carer's Story ruling
The Editorial Complaints Unit has upheld part of a complaint against Panorama in November 2003.

PAXMAN: A 'great BBC asset'
Love him or loathe him, the BBC will always leap to the defence of Jeremy Paxman - one of its "great assets".

PAXMAN 2: 'I'm only human'
Renowned BBC interviewer Jeremy Paxman finds himself on the other end of the camera as he answers viewers' concerns.

PHOTOS: Using disturbing images
Photos showing alleged torture of Iraqis has sparked claims that using them puts British troops at risk of a backlash and humiliates the Iraqis concerned.

PHOTOS 2: Use of body pic
The decision to use photos of the body of Chechen rebel leader Aslan Maskhadov sparked concerns among some BBC News website users.

POLITICS: Is BBC balanced?
As the cabinet meets for what could be the last time before a general election, political editor Andrew Marr explains how the BBC will strive to be balanced.

POPE: Was coverage OTT?
Why did BBC News devote so much time to the Pope's death and did its lack of impartial reporting, as some viewers claim, let it down?

POPE 2: Red button mistake
News 24 says sorry after dropping the PM's press conference for a Vatican update - and failing to promote the red button.

POWER OF NIGHTMARES: Queries
The Power of Nightmares, first screened in 2004, has been universally praised and people want to know whether it will be available on DVD Or screened internationally - the answers are below.

PRE-BUDGET: over the top?
Viewers say trying to liven up the pre-Budget report by using circus acts was a step too far.

PRONUNCIATION: Are we right?
One viewer wants to know how much effort the BBC puts into getting pronunciation right.


Q

QUESTION TIME: FAQ list
From left-wing bias to poor panel selection, the BBC's top political discussion show tackles the most frequent criticisms levelled at it.

QUESTION TIME 2: Election
Viewers said that a Question Time audience was not representative as there were too many young people.


R

REAL STORY: Justice for fathers?
Real Story's documentary on violent fathers and child access triggered dozens of complaints. But the show's producer says the show was as balanced as it could be.

REPETITION: Same old pictures?
One viewer suggests TV news could be improved if it stopped using "irrelevant" pictures just to fill the screen.

REPORTING: On the PM's trail
Jet-setting with the prime minister may sound like the high life but, as political correspondent James Landale explains, the demand for news is intense - even on the plane.

ROYAL: BBC defends Witchell
The BBC stands by its man after Prince Charles reveals his feelings about Nicholas Witchell during a mumbled snipe at the media.

ROYAL 2: Coverage of Queen
Viewers say there was too little coverage of the Queen's visit to Canada.


S

SACKUR: Goodbye to the road
From the first Gulf war to 9/11 and beyond, Stephen Sackur looks back at 15 years as a BBC foreign correspondent.

SCHEDULES: When news rules
How can the BBC justify dumping normal programming for news updates?

SCIENCE: Confusing results?
How truly informative are reports based on scientific research or on surveys which are a regular feature of the news diet?

SCOTTISH NEWS: second class?
Scottish viewers say the BBC focuses too much on England and ignores stories and issues north of the border.

SOUTH ASIA: Floods overlooked?
The BBC's head of newsgathering responds to concerns about coverage of natural disasters.

SPECULATION: Too much?
When will the BBC start reporting "news" and stop reporting "speculation", several viewers have asked.

SPORT: Is it important?
Do these faces really belong in news bulletins? And if they do, how much prominence should the BBC be giving them?

SRI LANKA: Truth and bias
How the BBC is accused of bias - by both sides - in its reporting of Sri Lanka.

STREETS OF VICE: Too early?
Are porn and prostitution fitting topics for a documentary series shown at 9.15am in the morning? Not according to the hundreds who complained.

SUBTITLES: How they're done
One viewer investigates how subtitles get on screen - and asks why there are often mistakes.

SUBTITLES 2: Why dub reports?
A viewer wants to know why voice-overs are used more often than subtitles.

SUICIDE BOMBING: Apology
The BBC issues a correction after a follow-up report to a suicide attack focuses on the bomber's family, not the victims' relatives


T

TERROR: What's in a word?
The BBC clarifies its policy on the word "terrorism" after complaints and queries from audiences.

TERROR 2: Grade's view
The BBC's chairman says the London bombers were terrorists and should be described as such.

TODAY: Personal viewpoints?
Do Today presenters let their own views show? Progamme editor Kevin Marsh addresses a common criticism from some listeners.

TODAY 2: Bias claims rejected
The editor of Radio 4's Today programme rejects claims that the show's election coverage has been anti-Tory, as reported in the Daily Mail.

TRAILS: News or puff?
Some viewers are wondering if BBC News gives too much space to featuring other BBC programmes within bulletins.

TRAINING: Impact of Neil Report
Re-training its journalists was one of the BBC's main reactions to the Neil Report. But just how far has it got?

TRAUMA: How do reporters cope?
News staff who help report on traumatic events - such as beheadings in Iraq and the tsunami dead - are being offered counselling.

TRUST: BBC tops news poll
The BBC remains the most trusted news organisation by far, according to a recent survey. But we shouldn't crow about it, says Edward Stourton.

TSUNAMI: Coverage defended
TV news chief Roger Mosey defends the BBC's coverage of the Tsunami disaster.

TV NEWS: A retrospective
The outgoing chief of BBC television news talks about triumph, loss and the real meaning of 'fair and balanced'.


U

UKRAINE: Questions of balance
Were those who backed the results of the election in Ukraine continually ignored in favour of the opposition? Not on the BBC News website, says editor Pete Clifton.

UNDERCOVER: An inside look
The BBC's Simon Boazman reveals the exhausting process of going undercover at a detention centre.

UPDATES: Disappearing news
Sometimes there is no news update. Why do some stories get dropped after just one mention?

US ELECTION: Was it overkill?


V

VICTIMS: Reporting guidelines
Catherine Marston explains how she liaised with the Bigley family during their horrific experience while trying to avoid adding to their trauma.


W

WAR: Military restrictions
What does the BBC mean when it claims to be reporting under military restrictions?

FROM BBC NEWS >>
WEATHER: New look defended
The BBC defends the new style of TV weather forecasts following complaints by viewers.

WEATHER 2: Format changed
The BBC has altered the perspective of its new 3-D weather system in response to complaints.

WEB: Did BBC ignore Ceefax?
More than 40% cannot access the internet at home so why direct people to a website - and not Ceefax - during a major health scare?

WHITE PHOSPHORUS: Heated debate
Defence correspondent Paul Wood responds to criticism that the BBC has failed to report on the use of banned chemical weapons in Falluja.

WIMBLEDON: Too much tennis?
Why is that Wimbledon - and especially Tim Henman - seem to get an automatic slot in the main news bulletins at the expense of other sporting events?

WORLD CUP: was run-up news?
Even before a ball was kicked, viewers were getting fed up with coverage of England's World Cup campaign.


Y

YOUTH: Is BBC News in touch?


Z

ZIMBABWE: Why is BBC banned?
As Zimbabwe holds its elections, viewers and listeners have been asking why the BBC was kicked out of the country.


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