Related BBC sites

Page last updated at 13:18 GMT, Tuesday, 17 February 2009
Sky to replace 90,000 HD boxes
Sky+ HD box
Sky says affected boxes don't pose a safety risk to customers

Thousands of Sky+ HD customers are to have their boxes replaced after a fault was discovered by manufacturer Pace.

Ninety-thousand people, about one in 10 HD customers, will be affected.

Sky says the fault involves the internal cabling and the quality of the connections between components but is not a safety risk.

Anyone affected is also being given three months' free subscription to Sky's HD pack, worth 29.25, when they have their box replaced.

The 90,000 boxes in the first batch from Pace are model numbers 9F3001, 9F3002, 9F3003 and 9F3004.

Sky says the replacement programme will take about three months.

A statement on the Sky website said: "The assembly flaw does not involve a faulty component, such as a hard drive, or a software problem.

"Importantly, Pace has confirmed that the assembly flaw does not pose a safety risk.

"The box can continue to be used in the normal way, as installed by a Sky engineer, until we come to replace it."

Sneak preview of the Brit Awards
Wednesday, 18 February 2009, 08:09 GMT |  Music
British soldier has face rebuilt
Wednesday, 18 February 2009, 11:28 GMT |  Health
More anorexic girls in hospital
Wednesday, 18 February 2009, 09:34 GMT |  Health
Taylor Swift's Brit Awards preview
Tuesday, 17 February 2009, 09:57 GMT |  Music
Farmers sleep rough for EU cash
Tuesday, 17 February 2009, 16:20 GMT |  The P Word
Confessions of a Shopaholic premiere
Tuesday, 17 February 2009, 08:58 GMT |  Entertainment

The BBC is not responsible for the content of external internet sites


Sign in

BBC navigation

Copyright © 2018 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.

Americas Africa Europe Middle East South Asia Asia Pacific