Related BBC sites

Page last updated at 10:49 GMT, Tuesday, 25 November 2008
Users report Xbox 360 problem

By Iain Mackenzie
Newsbeat US reporter

Xbox player
Microsoft say they're "working towards a solution" to the interface problem

A software update for Microsoft's Xbox 360 may be causing some consoles to stop working properly.

A number of gamers have complained that their machines lose sound after installing the New Xbox Experience (NXE).

The problem appears to affect consoles connected to televisions using a High Definition Multimedia Interface (HDMI) cable.

Online forums and blogs are awash with reports of the bug.

In a statement, Microsoft said: "We are aware that a handful of Xbox LIVE users are experiencing audio issues, and are diligently monitoring this issue and working towards a solution."

Faulty interface

NXE was launched on 19 November. Users download the software from the online service Xbox LIVE.

The update replaces the Xbox 360's familiar blades dashboard with a series of floating windows.

I can't believe I've wasted a whole day trying to get this working, and I can't use my 360 until it's sorted
blizeH writing on the Eurogamer TV forum
It also introduces cartoon-style avatars, similar to Nintendo's Miis.

Owners in the US are able to rent movies online using the Netflix service.

However, some say the audio problem has taken the shine off the long-anticipated launch of NXE.

"I can't believe I've wasted a whole day trying to get this working, and I can't use my 360 until it's sorted, nggh...." wrote blizeH on Eurogamer.tv.

Users claim they have isolated the problem to the Xbox 360's HDMI interface.

The HDMI is an audio/video interconnect used to carry sound and HD video between the console and display.

HDMI has largely replaced the component and SCART systems to become the standard interface on most AV devices.



SEE ALSO
Concern over Facebook apps change
Thursday, 20 November 2008, 10:00 GMT |  Technology
Apple takes on 'old school' Nintendo
Wednesday, 12 November 2008, 12:11 GMT |  Technology
Mobile ringtone subscription warning
Tuesday, 18 November 2008, 09:12 GMT |  Technology
ITV shows to go 'on demand'
Monday, 17 November 2008, 12:18 GMT |  Technology
XBox 360 to get a makeover
Tuesday, 15 July 2008, 11:01 GMT |  Technology
Microsoft wants Nintendo action
Tuesday, 15 July 2008, 11:28 GMT |  Technology

RELATED INTERNET LINKS
The BBC is not responsible for the content of external internet sites


BBC navigation

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.

Americas Africa Europe Middle East South Asia Asia Pacific