Clamping down on mobile mis-selling

Phone contract complaints have risen from 460 a month to 700

Regulators are clamping down on mobile phone shops who sell contracts without giving shoppers all the right information.

They are worried about things like cashback offers, where the customer sometimes ends up getting nothing.

Many shops and phone operators also offer incentives like free line rental and extra minutes and texts.

But it has been claimed that some have been duping customers, the small print is often too complicated and freebies are not free at all.

Your experiences

Around 700 people have been complaining every month to Ofcom, the industry regulator, about mobile contracts being mis-sold.

That is despite new voluntary codes of practice which came in last summer to stop customers being misled.

Cashback deals are offered as an incentive to sign up for contracts

Kevin is from west London. He said: "I'd gone to sign a contract and they basically ripped me off.

"They were meant to give me six months free, but I ended up paying for the six months and got no free time at all."

Claire is out shopping. She says she is in debt after being given inaccurate information.

She told Newsbeat: "They told me I'd pay £15 a month. Then, three months later it was £35 a month."

Phone companies could now face tough penalties if they keep on mis-selling contracts.

Ofcom says if operators do not clean up their act, they will bring in a law which means they could be fined up to 10% of their profit.