Two harsh winters have caused problems on many local roads
Some potholes in Stoke-on-Trent can now be fixed within two hours of being reported, according to the city council.
The authority says it is prioritising calls from the public, and have six response maintenance vehicles available.
This means they can currently carry out up to 90 jobs a day.
Bob Brock from the highways department thinks repairs have got faster since they put more trust in the public.
"What we used to do is send an inspector to have a look because Mrs Smith's phoned in the say there's a pothole. And we didn't believe Mrs Smith," said Mr Brock.
"What we found was in over 90 per cent of the cases, it was actually true. So what we decided to do was, why bother send an inspector to check what a member of the public is saying, why not just send the crew and get it sorted."
Stoke-on-Trent City Council has paid out over £600,000 in compensation since 2008 for damage caused by potholes and general highway maintenance.
The authority has said that the last two winters have really taken their toll on the city's footpaths and roadways.