Page last updated at 11:48 GMT, Friday, 19 February 2010

Inside Out: Michael Palin on trains

Wrexham and Shropshire Railway (W&S) is officially Britain's favourite train service according to an independent rail watchdog.

The company received the highest ever score in the annual National Passenger Survey - 98% of people said they were satisfied with the service and its punctuality.

But now the direct service has been so successful that other rail operators have taken notice. W&S's managing director, Andy Hamilton, is concerned that competition might threaten the fledgling business.

For now the railway is still running and recently enjoyed the patronage of one of the world's most seasoned rail travellers, Michael Palin.

Last month he launched a new train at London's Marylebone station, where he told BBC Inside Out West Midlands about his feelings for the service.

"I think that in this mad, rushed world that we live in that we should have time to enjoy the journey as well as the destination," Palin told BBC Inside Out.

"If you calm down and cool down, you'll work better and be happier when you get to the other end so they're doing the right thing as far as I'm concerned."

The full report on the Wrexham and Shropshire Railway can be seen on BBC iPlayer.

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