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Page last updated at 12:07 GMT, Monday, 7 December 2009
Cumbrian Floods 2009

Please note this page is an archive and may not contain the latest information.

Keep listening to BBC Radio Cumbria for all the latest details from the emergency services and other agencies.

You can tune in on 95.6FM, 96.1FM, 104.1FM and 756, 837, 1458 MW or via your PC using the 'Listen Live' link at the top of this page.

Web links

Essential contacts

Floodline 0845 988 1188

Environment Agency enquiries 08708 506 506

Tesco store

Workington's temporary Tesco store is expected to open this lunchtime (Monday, 14 December).

It's been built in just under two weeks for people who were cut off from the town centre when the connecting bridges collapsed during the floods.

Timelapse video of new Tesco store being built

Picture gallery: Tesco store opens in Workington

Bridge checks

Across the county, three road bridges have collapsed, Workington's Calva Bridge has been condemned and eight more are still closed off.

All but two of the closed bridges are in West Cumbria.

The North end of Broughton bridge, the end nearest to the village of Great Broughton, has been damaged by the force of the flood water.

The abutment was protected by several metres of river bank which has been washed away and the exposed stone has now been undermined.

One of the two piers has also had an arm's length of stone washed away beneath the water and this will require significant work to fix.

Council engineers do think the bridge can be repaired but to fix the pier could involve altering the flow of the River Derwent.

No timescale has been put on the repairs but it'll take months rather than weeks.

Picture gallery: Bridge damage is now confirmed


Network Rail has extended the length of the platforms at the temporary Workington North railway station to meet passenger demand and accommodate the longer trains now calling there.

The huge demand from passengers wanting to travel means that additional three-carriage trains have been introduced on a shuttle service between Workington and Maryport.

In addition, the temporary platforms have been extended by a further 23 metres.

The shuttle trains call at Workington North and Flimby en route, and travel between the four stations is free.

Services between Maryport and Workington continue to be very popular and the platform extensions will make it easier for passengers to get on and off trains.
Matt Beeton, area director, Northern Rail

Not only have the platforms been lengthened, but the car park has also been enlarged.

Not knowing what the demand would be to park at the station, Network Rail originally used 240 tonnes of stone for the car park surface, but that proved to be not enough.

Roads near the station were becoming clogged with cars belonging to passengers who could not park at the station

1,000 tonnes of stone have now been used, virtually trebling the size of the car park and providing in the region of 200 spaces.

Flood-hit town's station extended

Workington's temporary station opens

The timings of the shuttle service are:

From Workington to Maryport, leaving Workington at 0705; 0810; 0940; 1030; 1120; 1220; 1335; 1445; 1550; 1700; 1755; 1850

From Maryport to Workington, leaving Maryport at 0725; 0833; 1000; 1050; 1145; 1250; 1400; 1510; 1625; 1720; 1820; 1915

All the shuttle services will call at the new temporary station, Workington North, and Flimby.

Northern Rail will continue to operate its normal weekday timetable on the Cumbrian coast, with some trains having additional carriages.

Full details are available on the Northern Rail website at www.northernrail.org or by calling National Rail Enquiries on 08457 48 49 50.

Footbridge latest

A temporary footbridge, built by the Army, re-unites the Cumbrian town of Workington which was split in half by floodwaters.

The 170ft (52m) Barker Crossing, spans the River Derwent and took one week to build.

It is named after Pc Bill Barker who died when Northside Bridge collapsed as he tried to clear traffic.

The work was co-ordinated by the Army, with help from the Royal Engineers, Royal Logistic Corps, Royal Signals and the Royal Military Police.

Refuse collections

Allerdale Borough Council would like to assure people that it is making every effort to empty the bins of homes and businesses after collections were disrupted by the floods in West Cumbria.

There may be some disruption to refuse and recycling collections.

Residents are advised to put out their rubbish and recycling as normal and it will be collected as soon as possible.

As a special measure, businesses affected by flood damage will be able to arrange, through Allerdale Borough Council, for the waste disposal of fixtures and fittings and damaged stock through various means.

The Council will not be able to dispose of construction or demolition waste such as rubble.

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Allerdale Borough Council will also be offering this free disposal service to households for the removal of bulky items, where needed. Anyone who thinks they may require this facility must contact the Council's Contract Services team on 01900 702800. The Council cannot remove anything without the prior agreement of the business or householder.

Scheduled street cleaning services will be affected as the service is prioritised to assist with the clean-up in flooded areas.

Members of the public are reminded that there may be some disruption to other everyday Council services as some staff have been drafted in to assist with the emergency recovery. Residents are thanked for their patience and understanding throughout this difficult time.

The Council has an emergency 24 hour hotline number for any enquiries relating to flooding incidents in the borough, which can be contacted on 01900 702911.

Inland Revenue

From Inland Revenue press release:

HM Revenue & Customs (HMRC) has a special Helpline for anyone affected by the recent floods, where fast, practical help and advice is available.

You can contact the Helpline on 0845 3000 157 between 8am and 8pm Monday to Friday and 8am to 4pm Saturday and Sunday.

Financial Secretary to the Treasury, Stephen Timms MP said:

"We want people to be able to concentrate on recovering from the recent events. A quick call to the HMRC helpline will give peace of mind, enabling customers to focus on restoring their homes and businesses."

Jointly launched by Cumbria Community Foundation and Workington MP Tony Cunningham
The fund will focus on providing money for people experiencing financial hardship as a result of the flooding
More information online at www.cumbriafoundation.org

Each call to the helpline will be handled on its own merits but HMRC may be able to help by:

• agreeing a revised payment schedule when customers are unable to pay due to financial difficulties caused by the flooding

• agreeing practical arrangements where individuals and businesses cannot comply with their tax obligations perhaps because their records have been lost or destroyed in the flooding

• reviewing any penalties or not imposing additional surcharges that may be triggered where customers have missed deadlines as a result of the flooding

• providing help and advice in dealing with other practical, tax related matters arising as a result of the flooding.


From Cumbria Tourism press release:

Special free telephone help lines are being set up to help reassure thousands of visitors that Christmas is going ahead in Cumbria this year.

The festive season is one of the busiest periods in the county's annual tourism calendar with Christmas and New Year particularly important to businesses.

Prince Charles visits Cumbria

Many people have already planned trips and booked accommodation, meals, parties, shopping trips and a festive stay. However, the flooding on November 19 and rolling coverage ever since could create confusion among visitors about which places are unaffected.

To avoid widespread cancellations, Cumbria Tourism is installing a series of special visitor helplines at its headquarters in Staveley, answered by staff to give visitors up-to-the-minute advice and reassurance to let them know there are hundreds of businesses open and waiting to welcome them as normal.

The telephone line - 01539 825070 - will be based at Cumbria Tourism's headquarters in Staveley by staff directly in-touch with hotels, B&Bs, cottage companies and guest-houses, visitor attractions, and the industry. In the rare cases where accommodation has been affected, staff will work to help visitors find alternatives in the area of identical standard so their plans can go ahead.

Paul Mooney
The first half of November had already seen a month's worth of rain across the county
Keswick, St Bees Head & Shap all had a further month's worth of rain in 3 days (Tue 17 - Fri 20 Nov)
Seathwaite and Borrowdale had 314mm in 24 hours on Thursday, thought at time of writing to be wettest 24 period ever recorded in the UK
The same weather front sat over county from Tuesday night until Friday morning, fed by strong southwesterly winds
There was a huge amount of rainfall over the fells as warm Atlantic frontal air was condensed as it was forced up over the high ground

It will be supported by a special pre-Christmas marketing campaign to attract visitors back to the area and reassure those concerned about recent events.

Flood support donations

Anyone looking to help with donations of food or equipment can contact 01228 606060 or email flood.volunteers@cumbriacc.gov.uk.

Photograph damage

If you are worried about flood damage to family photo albums or boxes of loose photos the Cumbria Archive Service may be able to help, as they are willing to take them in and try to save your pictures.

You should rescue the albums and try to get them delivered to Carlisle Library in the Lanes or Carlisle Record Office at Carlisle Castle as soon as possible.

Don't try to dry them or clean them, keep them as cold as possible and wet or damp, but not frozen.

Please include your name and a good contact address and/or phone number.

This doesn't apply to digitised photos or Cds of photos.

Bogus workers warning

From Cumbria Police:

Cumbria police are again stressing the need for flood victims to be vigilant after receiving reports that bogus individuals are travelling from outside of the county to offer insurance assessments or building works.

In particular, police would like to urge people to look out for individuals who are offering insurance assessments to 'speed up the insurance claim process' for a one-off cost of several hundred pounds - no legitimate assessor would seek money up front to process a claim.

While they may submit these papers to the insurance companies, in the majority of cases they are unnecessary and make no difference as most insurance companies need to conduct their own assessments.

Police would like to encourage those who have been affected by the floods to only use trusted workers and avoid handing over cash for services on their doorsteps.

Environment Agency: Latest information for Cumbria

BBC Cumbria contact information

Keep listening to BBC Radio Cumbria for details from the emergency services and other agencies.

You can tune in on 95.6FM, 96.1FM, 104.1FM and 756, 837, 1458 MW or via your PC using the 'Listen Live' link at the top of this page.

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