Allerdale Borough Council would like to assure people that it is making every effort to empty the bins of homes and businesses after collections were disrupted by the floods in West Cumbria.
There may be some disruption to refuse and recycling collections.
Residents are advised to put out their rubbish and recycling as normal and it will be collected as soon as possible.
As a special measure, businesses affected by flood damage will be able to arrange, through Allerdale Borough Council, for the waste disposal of fixtures and fittings and damaged stock through various means.
The Council will not be able to dispose of construction or demolition waste such as rubble.
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Allerdale Borough Council will also be offering this free disposal service to households for the removal of bulky items, where needed. Anyone who thinks they may require this facility must contact the Council's Contract Services team on 01900 702800. The Council cannot remove anything without the prior agreement of the business or householder.
Scheduled street cleaning services will be affected as the service is prioritised to assist with the clean-up in flooded areas.
Members of the public are reminded that there may be some disruption to other everyday Council services as some staff have been drafted in to assist with the emergency recovery. Residents are thanked for their patience and understanding throughout this difficult time.
The Council has an emergency 24 hour hotline number for any enquiries relating to flooding incidents in the borough, which can be contacted on 01900 702911.
From Inland Revenue press release:
HM Revenue & Customs (HMRC) has a special Helpline for anyone affected by the recent floods, where fast, practical help and advice is available.
You can contact the Helpline on 0845 3000 157 between 8am and 8pm Monday to Friday and 8am to 4pm Saturday and Sunday.
Financial Secretary to the Treasury, Stephen Timms MP said:
"We want people to be able to concentrate on recovering from the recent events. A quick call to the HMRC helpline will give peace of mind, enabling customers to focus on restoring their homes and businesses."
CUMBRIA FLOOD RECOVERY FUND
Jointly launched by Cumbria Community Foundation and Workington MP Tony Cunningham
The fund will focus on providing money for people experiencing financial hardship as a result of the flooding
More information online at www.cumbriafoundation.org
Each call to the helpline will be handled on its own merits but HMRC may be able to help by:
• agreeing a revised payment schedule when customers are unable to pay due to financial difficulties caused by the flooding
• agreeing practical arrangements where individuals and businesses cannot comply with their tax obligations perhaps because their records have been lost or destroyed in the flooding
• reviewing any penalties or not imposing additional surcharges that may be triggered where customers have missed deadlines as a result of the flooding
• providing help and advice in dealing with other practical, tax related matters arising as a result of the flooding.
From Cumbria Tourism press release:
Special free telephone help lines are being set up to help reassure thousands of visitors that Christmas is going ahead in Cumbria this year.
The festive season is one of the busiest periods in the county's annual tourism calendar with Christmas and New Year particularly important to businesses.
Many people have already planned trips and booked accommodation, meals, parties, shopping trips and a festive stay. However, the flooding on November 19 and rolling coverage ever since could create confusion among visitors about which places are unaffected.
To avoid widespread cancellations, Cumbria Tourism is installing a series of special visitor helplines at its headquarters in Staveley, answered by staff to give visitors up-to-the-minute advice and reassurance to let them know there are hundreds of businesses open and waiting to welcome them as normal.
The telephone line - 01539 825070 - will be based at Cumbria Tourism's headquarters in Staveley by staff directly in-touch with hotels, B&Bs, cottage companies and guest-houses, visitor attractions, and the industry. In the rare cases where accommodation has been affected, staff will work to help visitors find alternatives in the area of identical standard so their plans can go ahead.
PAUL MOONEY WEATHER STATS
The first half of November had already seen a month's worth of rain across the county
Keswick, St Bees Head & Shap all had a further month's worth of rain in 3 days (Tue 17 - Fri 20 Nov)
Seathwaite and Borrowdale had 314mm in 24 hours on Thursday, thought at time of writing to be wettest 24 period ever recorded in the UK
The same weather front sat over county from Tuesday night until Friday morning, fed by strong southwesterly winds
There was a huge amount of rainfall over the fells as warm Atlantic frontal air was condensed as it was forced up over the high ground
It will be supported by a special pre-Christmas marketing campaign to attract visitors back to the area and reassure those concerned about recent events.
Flood support donations
Anyone looking to help with donations of food or equipment can contact 01228 606060 or email firstname.lastname@example.org.
If you are worried about flood damage to family photo albums or boxes of loose photos the Cumbria Archive Service may be able to help, as they are willing to take them in and try to save your pictures.
You should rescue the albums and try to get them delivered to Carlisle Library in the Lanes or Carlisle Record Office at Carlisle Castle as soon as possible.
Don't try to dry them or clean them, keep them as cold as possible and wet or damp, but not frozen.
Please include your name and a good contact address and/or phone number.
This doesn't apply to digitised photos or Cds of photos.
Bogus workers warning
From Cumbria Police:
Cumbria police are again stressing the need for flood victims to be vigilant after receiving reports that bogus individuals are travelling from outside of the county to offer insurance assessments or building works.
In particular, police would like to urge people to look out for individuals who are offering insurance assessments to 'speed up the insurance claim process' for a one-off cost of several hundred pounds - no legitimate assessor would seek money up front to process a claim.
While they may submit these papers to the insurance companies, in the majority of cases they are unnecessary and make no difference as most insurance companies need to conduct their own assessments.
Police would like to encourage those who have been affected by the floods to only use trusted workers and avoid handing over cash for services on their doorsteps.
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