The group wants to give bus users more say on services
A new group in Bath wants to give users more of a say on how operators such as First run buses in the city.
The Bath Bus Users Group has been set up with the aim of giving residents a "stronger voice" than they currently have on public transport issues.
Pat Lunt, from the group, told BBC Bristol that discontentment had led them to set up the group.
He added that having "punctual and reliable" services in the city was important for residents.
"It's got to be a realistic alternative to the car so it's got to be cheap - economics is important for people," he said.
"Other places are managing to sort things out [like] Nottingham which has been in the news recently winning awards for its public transport."
Mr Lunt said the aim of the group was to give people in Bath more power over how they get around.
"We want to give the bus users of Bath a voice - a stronger voice, perhaps, than they have now when it comes to discussing public transport issues.
"We hope to get more influence when decisions are being made including talking through with the bus operator and local authority."
Tony McNiff, from First Wales and West, said his firm wanted to provide a "punctual and reliable service".
"We have heard certain levels of discontentment and there are a number of user groups around in Bath.
"At the moment we've got a consultants' review going on of our network in Bath which we are awaiting the report on.
"We will obviously look at that in light of some of the concerns of residents."