Thursday, July 29, 1999 Published at 18:16 GMT 19:16 UK
Are you receiving us?
To watch or listen to the items on our web pages, you need a RealPlayer.
RealPlayer is a free application that lets you watch and listen to programmes and information over the internet. But, unlike some formats, you don't have to download the whole clip before you start.
It works on a process called 'streaming'. Just as your television set shows programmes as it receives them through the aerial, the player displays programmes as it receives them through the internet.
The bonus is that it is free to download. However, if you want more features, technical support and a manual, you must pay for RealPlayer Plus.
The latest version of the software is RealPlayer G2, although BBC News transmits in the slightly older RealPlayer 5.0 format so you must have that version or higher to receive us.
You must also have a fast enough modem. You can listen to all the sound files if you have a 14k modem or faster. To watch the news, you will need at least a 28k modem. We currently offer live broadcasts of special events in our On Air page for modems up to 56k.
An overview of the system and hardware requirements for RealPlayer 5.0 is listed below, although more detailed information can be found on the RealNetworks web site.
From the Real Networks web site.
The file is from 3 to 8MB in size (depending on which version you want) and can take 10-20 minutes to download (depending on the speed of your Internet connection). It is best to choose a time of day when the file can be download quickly. Early mornings - especially Sundays - are best if you are in the UK because fewer people are on-line.
If you have further questions you may want to visit RealNetworks Service & Support which has a help section and answers to frequently asked questions.
We hope you will find this information useful, although it does not constitute a recommendation.