Deletedpermalink

Nothing On BBCTV i Player Since Saturday

This discussion has been closed.

  • First
  • Last
  • Message 1. Posted by ArferLager (U9938076) on Monday, 16th June 2008 permalink

    Hello can someone tell be why no bbc programmes have been put onto the TV version of i player since Saturday. The only thing that was put on saturday was Two Pints Of Lager. Nothings been put through Virgin Media or through red button since then. Not recorded last episode of the kids are alright or weakest link blue peter special so need them on there so i can see them. If theres a technical problem thats fine but i just need to know when they will be on there. Thanks.

    complain

  • Message 2. Posted by sock_puppet (U8651941) on Monday, 16th June 2008 permalink

    Its probably an issue with the local Virgin distribution point. The BBC send the programmes through to a single point at Virgin who then distribute from there.

    I'm sure a Virgin user would be able to confirm this for you.

    complain

    This is a reply to this message.

  • Message 3. Posted by Jon iPlayer Host (U8557168) on Tuesday, 17th June 2008 permalink

    Hello ArferLager,

    What's the first part of your postcode? Is this still an issue?

    Jonathan

    This is a reply to this message.

  • Message 4. Posted by ArferLager (U9938076) on Tuesday, 17th June 2008 permalink

    Hi Jonathan

    Regrettably yes there is. I constantly check through virgin media catch up on demand and through ed button (the original route) but no luck on either. i called virgin media and got a message saying they are aware of the issue so i'm keeping fingers crossed that it will be sorted soon. I am in the ME5 postcode area. Hope full service resumes soon.

    Arfer

    complain

    This is a reply to this message.

  • Message 5. Posted by Jon iPlayer Host (U8557168) on Wednesday, 18th June 2008 permalink

    Hello Arfer,

    If this still a problem contact our support team with your Mac Address (go to Settings > Technical Stuff). Let them know your full postcode and which programmes you were expecting.

    You can use the webform, or the dedicated TV iPlayer number on 08700 101 338.

    Jonathan

    This is a reply to this message.

  • Message 6. Posted by ArferLager (U9938076) on Monday, 23rd June 2008 permalink

    Hi Jonathan

    Just wanted to say thanks for that number. I contacted them and it was sorted by Friday and now its back to being fully functional. Thanks for all your help.

    Arfer

    complain

    This is a reply to this message.

  • First
  • Last

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.