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IPlayer Ipad APP

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  • Message -9. Posted by Aaron iplayer Team (U13848313) on Wednesday, 23rd February 2011permalink

    Hi,

    Thanks for your feedback on the iPlayer ipad app. We have collected your responses and we have been looking into the issues which you have reported.

    There seems to be a couple of different threads on this subject so it would be good if everyone can respond in this thread so that we don’t have multiple threads on the same issue. This will ensure that we are able to collect everyone’s responses and no one is missed.

    To progress with our investigation we need to collect some more technical information. If you are having a problem with the iPlayer app can you please provide us with the following information –

    Your iPad and Your Connection

    • what Apple iPad software version are you using - iOS 3.1, 4.1 or 4.2
    • who is your internet service provider (ISP) and what wi-fi signal strength do you get in MB. Does your wi-fi signal strength go up and down ?
    • What wi-fi router do you have ? Can you play programmes if you connect to a different wi-fi router ?

    BBC iPlayer iPad App

    • which programme or programmes are failing to load ? Do both radio and TV programmes fail to play or just TV programmes
    • what message are you seeing when a programme does not play
    • can you check to see if you can play a programme that fails to load in the app on the BBC iPlayer website on the iPad. To do this go to www.bbc.co.uk/iplaye... on your iPad, find the programme that won't load in the app and see if you can play it.
    • can you play any programmes in the BBC iPlayer iPad app - do programmes play some of the time or have you never been able to play a programme using the app
    • How many attempts are do you making to play a particular programme - if you re-try the programme or re-install the app does the programme eventually play ?
    • Do longer programmes fail to play and shorter programmes play ok ? E.g. try a 2 hour film vs a 10 minute Children's programme

    Thanks

  • Message -8. Posted by Rikki Jacobs (U14794435) on Wednesday, 23rd February 2011permalink

    Hello, I installed the I-pad app on Monday, and none of the shows i tried viewing worked from the beginning. Below is a list of everything requested:

    Apple software: 4.2.1
    ISP: Sky at Home, BT at work (doest work at Either)
    Signal strength is very strong at both locations, not sure how to check the signal strength on the Ipad. speed of Internet at home is Max 8gb, at Work Max 6gb

    BBC Content:
    All programs fail to load. Top gear, Qi, Shaun the sheep, Natural world, Cricket, story ville. Live TV work OK (BBC1)
    No radio playlists work, but Live radio Work fine. (radio 2)
    Notification: Failed to load program, please try again later
    Natural Planet worked by playing through the webpage on the ipad.
    On the app, no matter how many times you try re-loading, they all fail. Even re-installing the app there is no change.
    As i can use the Iplayer through safari, this will be ok. But it will be nice to get the app working correctly.
    Thank you.

    complain

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  • Message -7. Posted by Yates_rob (U14797826) on Saturday, 26th February 2011permalink

    Hi,

    I can view live channels fine but can't play any shows from the home tab. I've tried a really wide range of shows and they all come up with a failed to load message please try later. I can view the shows on the website.

    Running iOS 4.2
    ISP provider is talk talk, single strength is consistent and strong
    Router is linksys

    Hope you get it sorted because the live channels work really well and I can see that the app could be great.

    Thanks

    complain

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  • Message -6. Posted by Anthony (U14797977) on Sunday, 27th February 2011permalink

    Hello,

    I'm having similar problems to the other posters:

    1. No recorded shows play ( fails with a "Fail to download at this time or similar message" ).
    2. BBC Live channels do play.
    3. ISP BT, Router Vigor 2700n, 28Gb free on iPad, OS 4.2
    4. Using the web interface recorded programs play if I use normal view quality, I don't seem to have this option wi iPad app.
    5. 3 Full strength wifi bars.

    Hope this helps.

    complain

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  • Message -5. Posted by Steve Sanderson (U14798233) on Sunday, 27th February 2011permalink

    IPlayer app was installed on day of release. Initially some programmes would load, some wouldn't. The same message, "Failed to load programme; please try again later", keeps coming up.

    More recently I have not been able to access any of the archived programmes; I have tried a variety of programmes with different runtimes. Multiple attempts on the same programme have also resulted in no joy. Live streaming, incidentally, does work perfectly.

    The app has been deleted and reinstalled, again with no success.

    I have tried the web version of iPlayer on Safari and Atomic Web Browser with no problems whatsoever, so it does not appear to be a problem with the Internet connection, router or wifi connection. I have tried the same programme on Safari, Atomic and the app; it always fails to load on the app.

    For the record my ISP is Madasafish with an average download speed of 175-200 kB/s. Not great, but I always use the Normal setting for video quality (as stated above the web based iPlayer works fine; on the Normal setting). Router is a Netgear model and wifi strength is at maximum.

    My iPad's software is up to date; 4.2.1.

    complain

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  • Message -4. Posted by JonP (U14799574) on Monday, 28th February 2011permalink

    I have a slightly different issue with the iPlayer app for iPad. I get a message asking me to switch to wifi, even though I am connected to my home wifi network and can watch Programmes fine through the iPlayer page through Safari. What's the issue here?

    complain

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  • Message -3. Posted by GlynPE (U14790003) on Tuesday, 1st March 2011permalink

    Hi, I installed the iPad app 2 weeks ago, and none of the shows I tried viewing worked from the beginning.
    Apple software: 4.2.1
    ISP: Zen
    Signal strength speed test 1.35Mbps (ping 185)
    Wireless router: Draytek
    Content:
    All programs fail to load inc radio. Failed to load program, please try again later
    On the app, no matter how many times you try re-loading, they all fail.

    complain

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  • Message -2. Posted by LucyShaw (U14802706) on Thursday, 3rd March 2011permalink

    Failed to load message appears. Will only play live programmes.
    IOS 4.2
    ISP Pipex (Talk Talk)
    Router Belkin ADSL2
    Constant strong signal
    App never worked and cannot load Iplayer through Safari either.
    Used to be able to load Iplayer through Iphone but this stopped working a couple of months ago

    complain

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  • Message -1. Posted by kim aldis (U9880617) on Wednesday, 9th March 2011permalink

    I'm running iOS 4.2 on an ipad
    MY ISP is BT
    I have two routers, a Belkin 54G and a Linksys WAG160N. The Belkin connects directly to the Internet and the Linksys is daisy chained to the Belkin to extend WiFi into the garden.
    WiFi signal is rock solid from both routers when in range.

    All programmes, radio and TV play on my Macbook Pro and my iPhone.
    Using the app, the iPad played radio and TV until early this week (6/3/2011). Now it plays radio, which is slow to start, but all TV programmes, regardless of size, fail with the message "Programme failed to load, please try again later". This happens whichever router it's connected to. I've tried 3-4 times, failing every time.

    All programmes, radio and TV play on the iPad in the Safari browser.

    I've rebooted both routers and the iPad. Results are still the same.

    I hope this is helpful

    complain

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  • Message 0. Posted by Sally173 (U14809044) on Wednesday, 9th March 2011permalink

    I I stalled the app for my iPad and it worked fine at first I don't use it very often but now it fails to load anything at all it just spins around saying loading .........disappointing

    Please can you sort I was so pleased when the app came out and now it's worse than useless

    Thanks

    complain

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  • Message 1. Posted by Moz (U14226482) on Wednesday, 9th March 2011permalink

    When trying to watch "Brideshead Revisited" on iPad iPlayer App, you get the loading icon (circle of dots rotating), then after a while it says "Failed to load programme; please try again later." This has happened for over 24 hours.

    - iOS 4.2.1 (8c148)
    - TalkTalk, not sure what signal strength, but everything else works
    - Netgear router connected to AirPort Express via ethernet
    - All other programmes work
    - Have tried via Safari too and it says "Not available on this yet"

    Help!

    complain

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  • Message 2. Posted by Swl83 (U14809466) on Wednesday, 9th March 2011permalink

    Hi

    I'm having the same issues. Iplayer works fine on my iPhone but I've had trouble with it on my iPad since I got it about 3 weeks ago.

    Using sky broadband, signal strength is full and consistant. Just did a speed test online and download speed was 0.29mbps. (don't know anything about that but just repeated what was shown to me!)

    Software is up to date, iOS 4.2.1

    Seeing the same message as most- "failed to load, please try again later"

    Also just tried using iplayer through safari and the same thing happened.

    Thanks

    complain

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  • Message 3. Posted by martinkenyon (U14716269) on Thursday, 10th March 2011permalink

    I installed the iPlayer app on my iPad having used iPlayer through the BBC web pages previous. On choosing a program, the notification comes up Failed to Load, Please Try Later.
    Radio seems to work OK as does live TV and radio.
    The new app works OK on my iPhone and ITouch though!

    iPad Specs.
    Apple Software 4.2.1
    ISP Sky - works well, full strength no problems with drop-out.
    Sky router - again no problems with it. Streams other media no problem.

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  • Message 4. Posted by THutch (U14785757) on Saturday, 12th March 2011permalink

    Same problem as most of the other. I can play live tv ok but no archived content. Works fine on Safari.

    iPad os 4. 2 and today 4.3
    ISP BT signal strength good and stable
    Connect speed 1.8mg
    Tried BT home hub netgear and TP-link routers none work

    Tried reinstall but no good.

    complain

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  • Message 5. Posted by kayj_prod (U14812100) on Sunday, 13th March 2011permalink

    IOS 4.3 on iPad and iPhone. ISP: O2, download speed 0.23 Mbps

    I can't play any programmed on my iPad, yet the same programmes will play on my iPhone app (same network connection) and on iPad via Safari.

    The iPad app HAS worked for me in the past -and it's great when it does- but I've tried it multiple times over the last few days with different material but always with the same results as mentioned above.

    Although other posts are pre4.3, could the new iOS update be causing problems here?

    complain

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  • Message 6. Posted by Matthew Gibbons (U14815127) on Tuesday, 15th March 2011permalink

    iOS 4.3, BT broadband, 1.8Mbps downstream

    No TV or radio programmes play, always fails. I can use the iplayer website without any problems.

    complain

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  • Message 7. Posted by djellio60 (U14816405) on Thursday, 17th March 2011permalink

    I too have the same problem with tv programs unable to load with the message please try later. If I go on the web version from my ipad I have no problem. Only seems to be a problem with tv. Radio works fine.

    complain

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  • Message 8. Posted by Peter (U14819106) on Sunday, 20th March 2011permalink

    Iplayer software for IPad will not play old tv programmed longer than 30 mins.
    Running vers 4.3 iPad op system
    iPad will not play from web iplayer
    Radio is ok
    Did run once ok on IPad vers 4.2
    Has worked ok once on vers 4.3
    Failed to work 20 times
    Download speed consistent 1.6 mb/s
    Using home hub

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  • Message 9. Posted by John (U14820890) on Tuesday, 22nd March 2011permalink

    iPad OS 4.2
    Broadband supplier Talk Talk
    Good signal strength and bandwidth
    (no problems viewing You Tube)

    Not managed to watch anything with iPlayer app... have managed to watch sample program once via web..

    Would LOVE this to be fixed!

    complain

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  • Message 10. Posted by gyrester (U14826095) on Monday, 28th March 2011permalink

    ipad2. 64gb.
    ios 4.3.
    broadband supplier plusnet
    full signal strength

    can only watch live tv. other streams never start, they just put the circular hourglass for a while then say not available.

    complain

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  • Message 11. Posted by davemccourt (U14827593) on Wednesday, 30th March 2011permalink

    iPad2
    iOS 4.3.1
    Phone Co-op/Opal
    Billion BiPAC 7300N
    Connection speed 1.5mb/s and good wifi signal strength

    I can view live TV and radio via the app but no archived content at all.
    I can watch the problematic programmes via Safari just fine.
    The error I get is: Content failed to load, please try again later.

    HTH

    complain

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  • Message 12. Posted by davemccourt (U14827593) on Wednesday, 30th March 2011permalink

    I forgot to add, reinstallation or power cycling makes no difference.

    complain

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  • Message 13. Posted by Spike (U14827846) on Wednesday, 30th March 2011permalink

    I MAY HAVE A SOLUTION FOR YOU...

    Hi everyone,

    I realise this thread is primarily for reporting our experiences, which I will also do, but more importantly I might have a possible solution for some of you.

    I'm using the latest iOS on a 1st gen 64GB 3G & WiFi iPad, which I had been using quite happily for about a week or so since first installing it.

    I'm using 20Mb Virgin Cable Broadband and have excellent WiFi reception, using a Vigor 2900V router.

    Then a day or two ago I suddenly found that I could no longer view any TV programmes using the BBC iPlayer iPad application...always just getting the spinning hourglass and the "program failed to load message".

    Note however that I could still use iPlayer quite happily on my PC normally, and could also get a somewhat interrupted service using the website on my iPad, with fairly frequent pauses for rebuffering. Also, I noticed that I could still successfully listen to the Radio using the iPad application.

    Having done some online research and coming across another website, someone suggested they'd solved the problem by changing their DNS Server setting on the iPad (under Settings -> WiFi -> [your-network-name] -> DHCP -> DNS). I'd previously had it using the OpenDNS servers (208.67.222.222 & 208.67.220.220), and instead changed it, as per the recommendation on this other site to 8.8.8.8 which is Google's own public DNS server....and Hey Presto, everything's fine again!

    I'm somewhat at a loss as to explain why my PC - which is still using the OpenDNS DNS servers - is able to run the iPlayer app quite happily, whilst my iPad using the same settings isn't. But what I can confirm is that, without any shadow of a doubt, changing the DNS Server setting on my iPad definitely solves the problem for me....and therefore may be of help to some for you...

    Spike.

    A NOTE TO THE BBC MODERATORS: this point about the DNS Server making a difference on the PC iPlayer app vs the iPad app, seems worth investigating. Do the apps work in different ways that could be affected by the DNS Servers?

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  • Message 14. Posted by Spike (U14827846) on Wednesday, 30th March 2011permalink


    Oh sorry, one more very important thing I forget to mention:

    You must remember to click the big "RENEW LEASE" button, just under where you've changed the DNS Server settings, in order to apply the changes before testing it again.

    complain

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  • Message 15. Posted by PumpkinPositive (U14829441) on Friday, 1st April 2011permalink

    Hi,

    I have not been able to watch a single TV programme (either live or using the catch up service) using the iPad iPlayer App. Radio seems to work though (both live and catch up).

    The error message I see is always "Failed to load programme; please try again later."

    I am able to start watching iPlayer on the iPad using the Safari browser over the same wifi/internet connection (Draytek 2820n ADSL router, BT internet ISP), however, it streams for 5-30 seconds before getting the spinning circle (I guess it's trying to buffer), and just hangs there indefinitely. On a normal computer using the same wifi connection, iPlayer plays fine with no stutters (I guess it's using the flash version).

    Requested info:
    Apple iPad software - 4.3.1

    ISP - BT internet (ADSL connected @ 8128KB download, 448KB upload). Normal download speeds when downloading to desktop on iPlayer normally yield download rates between 600Kb/s-1.1Mb/s - So theoretically, the bandwidth should be there...

    wifi - using wireless n, signal strength excellent throughout my house.

    Regards,
    PP

    complain

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  • Message 16. Posted by ECY (U14800883) on Sunday, 3rd April 2011permalink

    Exactly the same problems as I'm having. Can watch through safari but not through App.
    All systems are fully operational - WiFi at max, fast broadband connection, latest software for iPad but always get message telling me to 'try again later'. I've even had a message informing me that I was abroad and app would only work in uk!!
    ECY

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  • Message 17. Posted by Duncan Kerridge (U14831014) on Monday, 4th April 2011permalink

    iPad 2 - OS 4.3, BT broadband - 5 mb/s

    I had no problems with the app until last night, when I started to get the spinning wheel then 'failed to load program' trying to watch TV programmes - any of them.

    Turning the iPad off and then restarting the app immediately after reboot seemed to sort the problem out.

    complain

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  • Message 18. Posted by Spartacus (U2261983) on Sunday, 10th April 2011permalink

    Has this problem been sorted out yet?

    I can get live radio and TV,but not archived programmes via the app.

    I can watch archived programmes by going through Safari.

    complain

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  • Message 19. Posted by exoriare (U14837489) on Monday, 11th April 2011permalink

    I seem to have a different problem from others. Live TV, archived TV and archived radio all work fine. But no live radio will play - keep getting the 'please try later' message.

    All work fine on Safari on my Mac. Sitting 2 feet away from the Airport Express. Virgin ISP. Running 4.3.1 on an iPad2.

    complain

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  • Message 20. Posted by Simonelondon (U14840807) on Wednesday, 13th April 2011permalink

    I get the 'failed to load program please try later message' as well,
    For both tv and radio, same program works in safari though, just seems toe an issue wi the app, changing the dns to 8.8.8.8 didn't help me though, any answer from tech support?

    complain

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  • Message 21. Posted by dadie (U14841250) on Wednesday, 13th April 2011permalink

    I can't even use the Iplayer through Safari as I have been informed by it that this is not suitable for the hardware I am using.
    However, after leaving it for 20 minutes, it has now righted itself - but is almost unwatchable.
    I am experiencing exactly the same situation with the iplayer app as everyone else on this forum.
    Why doesn't the BBC actually respond and update anyone on this issue? I pay my licence fee, and expect better service. Please remember we are customers!
    Please give an update

    complain

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  • Message 22. Posted by RichB (U14843107) on Friday, 15th April 2011permalink

    iPad 2 Wifi, iOS 4.3.1
    iPlayer app works with live TV & Radio and archive Radio, but so far has always failed with archive TV.

    iPlayer (Flash) on desktop Mac works fine on the same LAN. So too does iPlayer on Sony Blu-Ray.

    Note that my LAN is slightly unusual in that it goes via 2 routers and is NAT'd twice.

    Switching Wifi to a Mifi enables me to play the archived TV shows no problem.

    complain

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  • Message 23. Posted by Blynn30 (U14843584) on Friday, 15th April 2011permalink

    Same problem as many others here.
    Latest versions of everything and an ipad2
    Iplayer works at home on laptop and playstation but not iPad.

    iPad and iplayer work on the wifi at my office.

    complain

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  • Message 24. Posted by Jammac30 (U14845757) on Monday, 18th April 2011permalink

    Same issues as everyone else. Running the iPad App

    iOS 4.3.1
    Talk talk ISP 4mb line
    Cisco router

    Interestingly, the iPlayer wii and PS3 versions work fine

    I've also deleted and re-installed the app, all without success.

    complain

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  • Message 25. Posted by Mysticrivers (U14846031) on Tuesday, 19th April 2011permalink

    Everyone seems to have the same problem and STILL no response from the BBC about what they have done to solve this problem! Is no one from the been prepared to comment?

    complain

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  • Message 26. Posted by ben Curtis (U14848597) on Thursday, 21st April 2011permalink

    Im the same, wont play on Iplayer app, except live content, no historic or back programmes play on either radio or TV.

    tried the 8.8.8.8 DNS didnt work
    tried shutting down all firewall settings on the router, didnt work
    tried reinstalling, didnt work
    tried short programmes and long programmes, didnt work
    tried in different locations, doesnt work

    BT INTERNET 2.5GB Connection
    IPad (Latest OS) 4.3.1 (8G4)
    Iplayer (1.0.0) 10A100L

    aarrrrg, come on BBC lets have an update as to what progress your making

    complain

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  • Message 27. Posted by Adrian Berry (U14854174) on Wednesday, 27th April 2011permalink

    I don't understand why I have to be on a wifi connection to watch live TV. My 3G connection is significantly faster than my wifi and I have fifteen times the allowed monthly usage. Is there a technical reason why I'm forced to use my inferior wifi connection?

    complain

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  • Message 28. Posted by bradleym (U9177676) on Thursday, 5th May 2011permalink

    Just got the 4OD app for the iPad... Works a treat. Come on BBC, it's now been months and the iplayer app still doesn't work.

    complain

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  • Message 29. Posted by Alan (U14863317) on Saturday, 7th May 2011permalink

    You really need to get this sorted out. I have recently downloaded both 40D and Iplayer, Iplayer plays virtually nothing on the IPAD 2 or plays for 10 minutes and then jams. I can't imagine that it is that difficult to sort matters out as 40D seem to have done a brilliant job.

    Thoughts??

    complain

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  • Message 30. Posted by Richard ONeill (U14864055) on Sunday, 8th May 2011permalink

    On an iPad 2 iOS 4.3, BT broadband and the iplayer app never works. I think it's pretty appalling that the app is still available for download when it evidently doesn't work for lots of people. Is anyone at the BBC ever going to respond to this and get it sorted?

    complain

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  • Message 31. Posted by GrahamKett (U14864399) on Monday, 9th May 2011permalink

    Same here! - ipad2 OS 4.3.1 BT Broadband with strong signal - Iplayer app always freezes - occasionally able to get a couple of minutes of viewing time before it hangs if accessed dircetly via Safari. Tried DNS 8.8.8.8 to no avail,. Reloaded & rebooted - waste of time. The overpriced Digital AV Adaptor I bought from Apple for watching iplayer on my TV won't be seeing much action unless the BBC sort this out - c'mon auntie, if 4OD can do it why can't you?

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