Service restructuring could take place at Waverley Borough Council under its new chief executive.
Mary Orton, who has taken over as council chief and managing director, said services might be reorganised to ensure residents are heard.
She said performance and efficiency of services would also be monitored.
Ms Orton moved to the authority in Surrey on 25 June from East Hertfordshire council, where she ran strategic policy.
She said: "I'm especially keen to make sure that residents in Waverley are confident that the council listens to them and that we tailor our services to meet their needs.
"That means that we may need to re-structure some of our services to meet these needs more fully.
"It also means that we will carefully monitor the performance and efficiency of our services to see how we're doing in order to affect improvements."
Council leader Richard Gates said Ms Orton had "hit the ground running".
He said: "She's a very motivated person and will be aiming high to help us deliver improved services to residents."