Ramallah has been the focus of recent Israeli raids
The Israelis launched one of their heaviest bombardments of Palestinian areas on Wednesday morning, after losing six soldiers in a Palestinian guerrilla operation at a checkpoint in the West Bank.
"People have been very nervous, because they knew it was a targeted attack on soldiers, so they were saying this is going to be a 'big one'," Ramallah resident Rita Giacaman told BBC News Online.
Rita was woken at about 0415 on Wednesday by the sound of Israeli helicopters over the town, which is the commercial and administrative capital of the West Bank.
"The more you experience shelling and bombing, the more you fear," she says. "You know, it's like a bee-sting, you get sensitised."
A few hours later, Rita went through the common Palestinian experience of passing through an Israeli checkpoint to get to work. But having got through, she heard that the checkpoint was being closed even to people on foot.
It took her the next three hours to negotiate her way back through the checkpoint, so she could get back to Ramallah to pick up her children from school.
Support for attack
"We're caught in a cage like rats," Rita says. "We're subjected to collective punishment for acts that we did not commit."
Another Ramallah resident, Adil al-Zarigh, says that - despite the harsh Israeli retaliation that everybody was expecting - people are supportive of Tuesday's attack on the Ayn Arik checkpoint, which is about 3 kilometres west of Ramallah.
"It is the first or second time that Palestinians are doing the right thing - attacking these checkpoints which have only been put there to humiliate the population," he told BBC News Online.
"People are proud that this is not against civilians [like the suicide bombings in Israeli cities], it is against occupying soldiers."
And now there is a sense of catharsis, that perhaps after a new level of violence has been reached, the dust is settling - until the next militant attack and the next Israeli raid.
"It's like in the jungle... after the tiger has taken his fill of blood, the small creatures go back to their activities," another Palestinian told the BBC.
"People look and see that 11 Palestinians have been killed, that's twice the number of dead Israelis, so probably the bombardment will finish," he said.