Nationwide admits accounts glitch

The UK's largest building society Nationwide says it has fixed a glitch that left salary payments missing from some customers' accounts.

A spokeswoman said an "overnight processing problem" meant some accounts were not updated with automatic end-of month credit and debit payments.

Some account holders contacted the BBC saying their accounts were not updated with their latest deposits.

Nationwide said the problem was fixed by the end of New Year's Eve.

It said that a "small minority" of its current account customers were affected.

It apologised and said that no customers would lose out from payments failing to be processed.

"Any interest that customers are entitled to will be backdated accordingly and any charges incurred directly as a result of this fault by Nationwide or by a third party will be refunded," a spokeswoman said.

Branches were open until 3pm on 31 December when affected customers could make cash withdrawals of up to £100 if the cashier saw a regular history of payments into an account, such as a monthly salary.

Withdrawals of £500 were accepted with proof of payment or a payslip.

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