British Airways (BA) has confirmed that a staff survey has revealed that less than half its workers think the airline offers passengers value for money.
The study in this week's edition of the carrier's staff newspaper found that only 49% agreed that travellers got a good deal for their ticket price.
It also found that only 31% of employees were satisfied that they have the tools to do a good job.
BA said the findings were mixed and it was committed to improving its service.
'Major challenges'
Over the past year the airline has faced a number of serious problems.
"The airline has faced a number of major challenges over the past six months that have clearly affected our staff's opinions "
These have ranged from being caught breaking competition law though collusion on fuel surcharges to the threat of strike action over pensions.
The airline also came out worst in a Europe-wide study into lost air luggage, and it had to cancel hundreds of flights just before Christmas due to bad weather.
"The airline has faced a number of major challenges over the past six months that have affected our customers' experiences with us, and have clearly affected our staff's opinions and perceptions," said BA's engineering director Garry Copeland.
"We are absolutely committed with the help of all our staff to improving the basics and brilliance of BA's service to customers."
While the staff survey was published this week, it was conducted back in March.
The study also revealed that just 34% of workers were satisfied with the way their departments were led and managed.
However, this was a 2% rise on the last survey in September 2006.
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