Police have published the mobile phone numbers of over 100 officers in Swansea so people can contact them more easily.
Peter Matthews is said to be recovering after the alleged attack
Chiefs admit a row over the level of anti-social behaviour in some areas of the city has hit public confidence, and stress it is a priority for the force.
The row started when Pontarddulais resident Peter Matthews was left unconscious and bleeding after asking a gang to quieten down outside his home.
An emergency meeting of the town council will take place on Wednesday.
Councillors and other residents took exception to comments from police last week that the attack on Mr Matthews was an "isolated incident".
They contacted BBC Wales and other local media with examples of other incidents.
South Wales Police used the city's Evening Post newspaper to publish the names and work mobile phones of more than 50 community based constables and 60 police community support officers.
Swansea divisional commander Chief Superintendent Mark Mathias, said: "Let me stress it's not for emergencies or incidents but for people to contact individual officers with any concerns."
He said he had always intended to allocated named officers to specific communities and provide the public with the means to contact them direct but he said those plans had been brought forward.
"I have to accept as a result of what has happened there is a confidence issue in the police and it is only right that I respond accordingly.
"I want to say categorically that anti-social behaviour is a priority but it is a complex one to deal with and the police alone cannot deal with it.
"We have been working on a plan where we involve other agencies and in Swansea it has been very successful in reducing crime by 20%.
"Now we need to do exactly the same thing with anti-social behaviour."
The incident involving Mr Matthews, 56, happened in the early hours of 4 August.
His family said he got out of his bed to ask youngsters outside to quieten down, and was attacked leaving him with a blood clot in his head.
He was treated at Morriston Hospital in Swansea and is said to be recovering.
Four people were arrested and bailed and police inquiries are ongoing.