Page last updated at 12:25 GMT, Sunday, 4 May 2008 13:25 UK

Fans' FA Cup ticket mail protest

Cardiff City FC ticket office
Steve Maddern has been to Ninian Park to try to locate his tickets

Cardiff City fans still waiting for FA Cup final tickets have complained to Royal Mail managers.

About 40 tickets posted to supporters in Maesteg, Bridgend county, for the Wembley game against Portsmouth on 17 May have failed to turn up.

Fans held a protest at mail depot near Ninian Park before City's final league game, against Barnsley.

The Royal Mail is investigating and said it was working with the club to ensure fans get to the final.

Fan Steve Maddern said he had bought 95 tickets for himself, his 23-year old son Andrew, and two friends.

He thought they would be with him by last week at the latest. Instead, he is now in talks with the club to try to secure replacements.

"It came a complete shock," said Steve, a member of City fans' Maesteg supporters' club.

"I'm getting phone calls all the time from other people in Maesteg."

We have launched a full investigation, involving our own internal security team, to establish exactly how these tickets went missing
Paul Kelly, Royal Mail

He believes it is only supporters in the Maesteg area that have been affected by the missing tickets.

He said fans planned to protest outside the Penarth Road depot, the area's main sorting office, before the match.

It omes as City finish their Championship season against Barnsley - who, coincidentally, they beat in the FA Cup semi-final to secure their place in the final.

The Royal Mail's area manager for south Wales, Paul Kelly, said the complaints were being treated with the utmost urgency.

"We have launched a full investigation, involving our own internal security team, to establish exactly how these tickets went missing," said Mr Kelly.

"We will also involve the police if appropriate.

"We are also working closely with Cardiff City Football Club to ensure that these fans, who are also our customers, get to the game on Saturday, May 17."




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