[an error occurred while processing this directive]
BBC News
watch One-Minute World News
Last Updated: Monday, 4 October, 2004, 11:06 GMT 12:06 UK
Jobs boost as call centre expands
Call centre staff member
The new staff will offer call centre services to some major firms
One hundred and twenty jobs are being created at a call centre near Newport, it has been announced.

Dial, a contact centre based in Llantarnam, wants to recruit the new staff to join the existing 250-strong workforce.

The company says that the new staff are needed to cope with expanding business.

The firm provides call centre services for a number of major companies across the UK.

The business, which has an annual turnover of 7m, provides call centre services to firms like Yes Loans, British Gas and the Carphone Warehouse.

"When we talk about recruiting 120 new full time posts, we are not talking about sometime over the next few years but immediately," said managing director Lionel Phillips.

Lionel Phillips
Lionel Phillips said the jobs were needed to cope with expansion

"In order to meet the demands of new contracts we want to employ a large number of individuals straight away."

The company is offering new staff salaries of 15,000 per annum as well as full training.

Last week, Assembly Economic Development Minister Andrew Davies said research showed staff turnover in Welsh call centres was the lowest in the UK, and salaries were above average.

Mr Phillips said a number of accounts had almost doubled in size over the past few months.

'Fantastic asset '

"Our staff are motivated and committed to delivered best results for our clients," he said.

"We are very focused on ensuring that the opportunities are there for members of staff to progress within the company.

Mr Phillips added: "We have staff here who have moved on from operative level to management positions and are forging ahead with their careers with us."

The new jobs have been welcomed by Torfaen Council.

"The Dial contact centre is a fantastic asset for this area and we welcome the announcement that so many new jobs are being created for local people," said councillor Neil Lewis.

"These high value added, skilled job opportunities are exactly the kind of employment we are looking to attract into the area, and we will continue to work closely with Dial in building the business even further."

Last week, it was announced that more than 300 call centre jobs were being created in Cardiff by ING Direct, a division of Dutch-based ING Group.

Call centre firm saves 240 jobs
17 May 04  |  South East Wales

The BBC is not responsible for the content of external internet sites


News Front Page | Africa | Americas | Asia-Pacific | Europe | Middle East | South Asia
UK | Business | Entertainment | Science/Nature | Technology | Health
Have Your Say | In Pictures | Week at a Glance | Country Profiles | In Depth | Programmes
Americas Africa Europe Middle East South Asia Asia Pacific