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Wednesday, 26 January, 2000, 19:46 GMT
Hundreds of jobs for south Wales

Hyder Hyder has announced plans to take on 300 people


Three hundred jobs are being created in south Wales with the opening of a customer call centre for Welsh utilities company Hyder.

Hyder Business Services, the managed services arm of the company, is planning to open a new commercial customer call and contact centre in south Wales.

The company has secured a lease on Tintern House at Llantarnam Park, near Cwmbran and plans to open the new 300-seat customer call and contact centre are now underway.

John Jasper, Managing Director of Hyder Business Services said: "We are developing a new generation customer contact centre in Cwmbran. Our operators will be in contact with our clients' customers over the telephone, by fax and pager and on-line through the internet."

The new centre will initially open in late spring with 50 operators, rising to 300 when fully up and running.


Hyder plc The first 50 staff will be taken on in late spring
Councillor Brian Smith, Leader of Torfaen County Borough Council, commented: "I am delighted that Hyder Business Services has chosen a site in Cwmbran when they had the choice of so many other sites in south Wales. "

Dave Ludlow, Torfaen's Head of Economic Development, added: "It's great news for Torfaen, and our business development team will continue to work closely with the company to ensure its smooth start up."

Hyder and its subsidiaries Dwr Cymru Welsh Water and South Wales Electricity recently accepted price controls announced by Ofwat and Ofgem after being told to cut electricity and water bills.

Households across Wales should see cuts in their water bills averaging £38 a year.

While electricity bills in Wales are set to fall by an average of £15 a year.

Before Christmas Hyder announced that it was cutting 1,000 jobs over this year to reduce its workforce to 1,500.

Unions said they hoped around 650 job reductions would be made through voluntary redundancies.

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See also:
27 Jul 99 |  The Economy
Water bills to fall
15 Sep 99 |  Wales
Regulations threaten 600 Hyder jobs
18 Nov 98 |  The Company File
Welsh utility firm warns of leaks
10 Dec 99 |  Wales
Water safety worry follows job losses
09 Dec 99 |  Business
Utility companies cut 1,200 jobs
03 Dec 99 |  Wales
Fears for water jobs in Wales
25 Nov 99 |  Wales
Water price reductions could cost jobs
02 Dec 99 |  Wales
Electricity watchdog announces lower bills
05 Jan 00 |  Wales
Water and electricity reductions confirmed

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