BBC News
watch One-Minute World News
Last Updated: Monday, 17 March 2008, 13:39 GMT
Row over ambulance complaint rise
Ambulance at accident and emergency
Conservatives claim the rise in complaints is "worrying"
The Scottish Ambulance Service has defended its performance after figures showed that the number of complaints had more than doubled in three years.

The rise from 198 complaints in 2004 to 440 last year was branded "worrying" by Tory health spokesman Jackson Carlaw.

The figures were revealed to Mr Carlaw in a series of parliamentary answers.

However, the Scottish Ambulance Service said the number of complaints last year was "normal" - while 2004 had been an unusually quiet year.

"It is 440 complaints in a year when we have helped around two million patients," he added.

Mr Carlaw said: "These deeply worrying figures pose many further questions.

"At a time when taxes have risen substantially and we are constantly told that investment in our health service stands at an all-time high, people have a right to ask why all the figures appear to be going in the wrong direction."

The figures also revealed a drop in the number of vehicles operated by the ambulance service and a fall in the number of volunteer drivers.

Ambulance service in 25m boost
10 Mar 08 |  Scotland
Police to review accident figures
10 Mar 08 |  Scotland
MSPs consider ambulance demands
16 Jan 08 |  Tayside and Central
Ambulance call-out figures soar
05 Mar 07 |  Health
More patients face ambulance wait
09 Feb 07 |  Scotland

The BBC is not responsible for the content of external internet sites

Has China's housing bubble burst?
How the world's oldest clove tree defied an empire
Why Royal Ballet principal Sergei Polunin quit


Americas Africa Europe Middle East South Asia Asia Pacific