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Last Updated: Friday, 30 December 2005, 00:22 GMT
BAA sets up noise complaint line
Edinburgh Airport
Officials said they hope to respond to every complaint within 48 hours
The operator of Edinburgh Airport has said it will establish a free 24-hour phone line so that local residents can complain about aircraft noise.

The airport's operations have grown rapidly in recent years with the introduction of more routes and an increase in passenger numbers.

BAA said it would investigate every call received about disturbance.

The service will begin on 1 January and officials said they hoped to respond to each call within 48 hours.

Published monthly

Details will be published monthly along with any action that has been taken.

A BAA spokesman said that work was already under way to minimise noise but the aim of the new facility was to make it as easy as possible for people to raise concerns.

The phone number will be advertised in libraries, community centres, and schools.

Residents in west Edinburgh have already welcomed the new service.




SEE ALSO:
New building gives airport a lift
07 Nov 05 |  Scotland
Record month for air passengers
11 Oct 05 |  Scotland
Passenger numbers still on the up
10 Aug 05 |  Scotland


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