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Wednesday, June 30, 1999 Published at 17:27 GMT 18:27 UK UK Politics Passport crisis under control - Prescott ![]() Tensions are rising as queues for passports grow The government has moved to calm rising panic over what foreign press have dubbed The Great British Passport Scandal as some 440,000 people are still waiting for passports. Deputy Prime Minister John Prescott told the House of Commons: "People should be assured that they will get their passports for holidays."
"As the home secretary has made clear, they are working around the clock and at weekends to clear it," he said.
A bride who feared she would not get her passport in time for her honeymoon on Saturday has had a new one delivered to her by courier after Jack Straw said "heaven and earth" would be moved to help her. Sharon Gowan, 31, of Clitheroe, Lancashire, will now be able to fly to Majorca with husband Paul Gowan, 35, to start their £2,500 cruise as planned. "It is absolutely fantastic," she said. "We have cracked open a bottle of champagne." Tension in queues On Wednesday evening there was still a four-hour queue at the Glasgow passport office, with would-be holidaymakers besieging other offices across the country. Bribes and queue-jumping were reported as news spread that the backlog would not be cleared until the end of the summer holidays.
People waiting at the Petty France office in central London reported attempts to bribe those at the front of the queue to leave, queue-jumping, and fights breaking out.
"People have been pushing in and getting aggressive and we haven't been able to do anything about it," she said. Extra staff About 100 staff are to be taken on in addition to the 300 already being recruited to deal with the backlog. Some passports are being extended for two years instead of being renewed and the government is funding a £500,000 advertising campaign to inform people how to obtain their passports. The agency is clearing almost 150,000 cases per week - 20% up on this time last year.
The average waiting time for passports has risen from two weeks to seven, according to unions.
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