Digital divide sees elderly 'left behind'

Digital divide sees elderly 'left behind'

Online services could benefit the elderly

Elderly people risk finding themselves on the wrong side of the digital divide as the delivery of services goes online, a government spending watchdog has warned.

Despite a large number of "silver surfers" now using the internet, the overwhelming majority of over 65s have never logged on, according to a report by the National Audit Office (NAO).

Older people tend to be major users of public services and a £6bn government plan to ensure all provision is available electronically is unlikely to be of much use to many over 65s.

Just 17% of the over 65s have gone online - that compares with 94% of 16 to 24-year-olds.

Access

Sir John Bourn, head of the NAO, said ministers must do more to encourage technology-shy older people.

"Older people are major users of public services but, as a section of society, are far less likely to access those services electronically," he said.

If government is to take full advantage of the potential of technology, it must make sure its e-services are accessible to all

Sir John Bourn
Head of the National Audit Office

"However, these e-services are potentially a great boon to older people, many of whom have mobility problems, have difficulty in gaining access to sources of information, live alone or want to remain independent and involved.

"If government is to take full advantage of the potential of technology, it must make sure its e-services are accessible to all and work to avoid a 'digital divide'."

Conservative spokesman David Davis accused Labour of "missing a unique opportunity" to modernise government.

Instead of focusing on delivery there was too much stress on "artificial targets".

"The fact that many Government web sites still do not incorporate design features that would make it easier for older people to use them shows this," he said.

Mr Davis pointed out that the NAO had warned last April that without steps to encourage the elderly to go online big increases in efficiency would be missed out on.

"Sadly, this report is a continued illustration of Labour's inability to make investments of taxpayers' money work."

The director of Age Concern England, Gordon Lishman, said he welcomed recommendations by the NAO that specific targets to get older people on the internet.

"The government should explore ways of positively marketing its benefits to them," he said.

"Participation in the Internet age is an important factor in the full social inclusion of older people, particularly as more public services go online."