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Tuesday, September 28, 1999 Published at 14:04 GMT 15:04 UK


UK: Northern Ireland

Bank apologises for credit card error

"Technical error" blamed for charging mistake

The Bank of Ireland has admitted that up to 7,000 customers in the UK could have been double charged for purchases made by credit cards.


BBC NI's Business Editor James Kerr: Check your credit card bills
The bank says the mistake was because of a technical error and has apologised to all those affected.

It is understood that over three days this month an error in the computer system at the Bank of Ireland caused a number of people who made credit card purchases to be charged twice.

These were not necessarily purchases made using Bank of Ireland cards - but through retailers who use its credit card services.

In a statement today the Bank of Ireland apologised to the customers and retailers who were affected.

Errors 'unusual'

It said that errors of this type were unusual and that it processed 20 million such transactions every year.

The Bank said its credit card systems were run to the highest agreed industry standards.

As soon as the error was detected steps were taken to ensure that it was corrected, and the bank said no customers would suffer any financial loss.



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