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Just what is 'reputational damage'?

Richard Nixon
Richard Nixon knew all about reputational damage

A POINT OF VIEW

Euphemisms, jargon, neologisms and flagrant circumlocutions do not help lift the dark clouds of embarrassment, says Clive James.

A new phrase got into the language this week: "reputational damage".

People high in the Labour party have warned the Prime Minister, Mr Gordon Brown, that the next election might be hard to win because the party suffered reputational damage after it was revealed that Damian McBride, a senior aide of Mr Brown, had it in mind to spread misinformation on the web in order make life uncomfortable for Tory politicians.

Clive James

This government brings us a new phrase almost every month, usually to deal with the consequences of fresh disasters happening at the same rate

Though called a senior aide, Mr McBride is only 34, but in a short career he got plenty of practice at spinning the press against Mr Brown's original enemies, who were all in the Labour party, before he moved on to greater glory as one who might spin the press against the Conservative Party.

At first blush, the inventions he proposed to circulate this time were merely infantile. He was only going to suggest that there were photographs in existence that might embarrass a certain frontbench Tory.

He wasn't going to suggest that the same frontbench Tory had begun his career as Osama Bin Laden's mistress. But when you think about it, it's the seemingly innocuous vagueness of the suggestion about photographs that makes it dangerous, because it could so easily be true.

I should say at this point that there are photographs of me in existence that would cause me embarrassment if they were published.

New coinage

In the photographs I am semi-naked. There is a rug involved, and a bottle. By the time the photos were published, it would be getting a bit late for me to protest that I was less than a year old at the time they were taken.

What Mr McBride was after was the opportunity to stir things up. We don't have to believe that Mr Brown knew what Mr McBride was up to in order to wonder how he, Mr Brown, could ever, in the past, have had anything to do with such a man.

Bob Quick
A photograph taken of the other side of this binder ended a glittering career

That the incident had caused the Labour Party reputational damage was the least the Labour bigwigs could say.

That it was also the most they could say opens up another question which we might get to later, after further examining this government's gift for coining original language.

For now, let's celebrate the fact that the government is yet again the source of a whole new phrase.

It has a reputation for giving us new phrases, and if it ceased to do so it might suffer reputational damage. So far there has been no sign that it will cut back on the supply.

This government brings us a new phrase almost every month, usually to deal with the consequences of fresh disasters happening at the same rate.

Anti-terror raid
The mistake meant raids had to be quickly carried out

The poor become the socially excluded, and a prison riot becomes a challenging incident. Some terms are slow to catch on. "Reputational damage", however, could have a more solid career, because there is not much doubt about what it means.

There is only doubt about whether people who find it necessary to use such language are really very wise. If they ever had a reputation for wisdom, should they be allowed to retain it after they are caught using a phrase like reputational damage?

Before getting to that crucial point, we should define the term reputational damage as clearly as possible, by stating forcefully that in order for reputational damage to occur, there must first be a reputation.

From that angle, the case of Assistant Commissioner Quick, a case which hogged the media for several days recently, will not quite do. Mr Quick, you will recall, was to play a leading role in a large-scale police operation meant to foil a suspected al-Qaeda threat against the UK.

Mr Quick, however, inadvertently modified his leading role by getting himself into a position where he could be photographed holding, in plain view, a document listing the key details of the operation.

The mastermind

The mere possibility of this information ceasing to be secret was enough to ruin the timetable of the operation and his career along with it.

But we should be careful, here, about saying that reputational damage had occurred. In the eyes of journalists, anyone who does any job at all is always called a mastermind up until the moment when he puts his foot in it.

Indeed, he usually goes on being called a mastermind even afterwards, and so it was with Mr Quick in the eyes of at least one newspaper. The newspaper was suitably enraged at the size of the pension that the assistant commissioner would take with him into the private sector, but the newspaper strangely added the following.

Donald Segretti
Even mere associates of Richard Nixon found their careers terminally hindered

"He will also expect to find lucrative work advising both the private and public sectors on security which could give him an extra six figure income. His expertise in counter-terror operations will make him a valuable consultant to the organizers of the 2012 London Olympics."

These later statements depended on the assumption that Mr Quick's reputation as a security mastermind - a reputation which he had undoubtedly possessed, or he would not have attained such rank - had somehow survived his achievement in blowing security entirely on the most serious counter-terror operation currently in the works.

The assumption seemed very large. Surely the poor man's reputation had not been damaged, in a way from which it might recover. It had been destroyed entirely.

If your job is to keep secrets and you are caught conspicuously not keeping them, your reputation is over. The question shifts focus - from you, the individual, to the institution you belong to, which in the case of Mr Quick was the Metropolitan Police Force.

Two schools

Here indeed was a case of reputational damage. The Met suffers damage to its reputation every time the wrong person gets shot, or a man in the vicinity of a demonstration is struck from behind and ends up dead, or even when an innocent person merely gets humiliated, because to that person and those who know him there is no "mere" about it.

When the police mess up, there are always two main critical views, the reformist and the revolutionary.

Almost always the recovery of the reputation involves the repudiation of past excesses on the part of zealots

The reformist view is that everything should be done to make the police perform better, so as to guard society from breakdown. The revolutionary view is that everything should be done to ensure that they perform worse, so as to reveal the true nature of a repressive mechanism without which society would flourish in freedom.

Which of those two views you take is really the decisive question about your personal politics.

But if you really deplore police mistakes instead of welcoming them as evidence that your radical views are correct, then you must believe in the concept of an institution's reputation, and in the possibility that it can be damaged.

The question then becomes one of how much damage is too much. The different branches of the Christian church all cultivate a reputation for mercy, in keeping with the charitable personality of the Son of God.

Clever fellow

At various times in history, less frequently of late, the reputation for mercy has been compromised by a tendency to persecute disbelievers, but one way or another the reputation survives.

Almost always the recovery of the reputation involves the repudiation of past excesses on the part of zealots. When it comes to the activities of Mr McBride, the Labour party is in the position of repudiating a zealot. It won't be enough to say, well, everybody does it, even though almost everybody does.

Among the Watergate conspirators whose activities doomed Richard Nixon's presidency, Donald Segretti was a clever young fellow who had been making mischief since college.

He had a reputation for being an especially clever dirty tricks merchant, but his reputation for being especially clever did not survive his getting caught.

When President Clinton was in the White House, the Republican National Committee did their best to surround him with a cloud of rumour even more dense than the one he would have generated naturally all by himself.

Those involved had learned the lesson taught by Donald Segretti - they didn't expect to retain their reputation for cleverness if their names became known.

What we have here, in the case of Mr McBride, is one whose reputation was for being a clever manipulator. But he was caught at it, so, although his reputation as a manipulator might survive, his reputation for being clever is gone.

Melting ice

I saw one newspaper report in which it was confidently asserted that Mr Brown found Mr McBride valuable because of his political astuteness and his gift for economics.

We are now free to wonder if Mr Brown's trust in those qualities was ever very well founded, but whatever we wonder, we won't be wondering about Mr McBride's reputation.

Only a very small child, after the ice cube melts, wonders if the ice cube is still in existence somewhere else.

But for the government, the question of reputational damage is real. The government might find it easier to get some of its reputation back if it could avoid coining silly new language in the attempt to soften each new setback.

The phrase "reputational damage" is meant to have a scientific air, as if it referred to something that was bound to happen. But there is no such thing as reputational damage.

There is only reputation, which can indeed be damaged, and can be restored only if somebody talks straight.


Below is a selection of your comments.

I would add the US military's insistence on using the phrase, "surgical air strikes," to the cacophony of language abuse. While GPS-directed targeting certainly is more accurate than, say, the Nazis launching V2's in the general direction of Britain, by no means can an air strike be "surgical" when collateral damage includes inflicting casualties on tens or hundreds of innocents.
Keith S, Kansas City, United States

Many years ago my Gran. warned me about choosing my friends as "By your choice of friends shall you be known". Obviously the son of the Manse didn't have such a wise grandma as mine.
Kathleen , Stockport

It shows just how low the spin doctors will sink in order to justify their existence.
George Dickson, Shetland, UK

Reputation goes to the core of our capacity to observe, analyse and relate events in their contextual setting in an accurate fashion in any field of scientific endeavour. To undermine our perceived capacity to accurately relate such events is to render us incompetent to act within a broader societal context. Deliberate damage to reputation in extreme cases can I suggest result in slavery (within the context of an increasingly specialised society whose capacity to seek out, analyse and competently evaluate such allegations is extremely limited).
Andrew Smale, Auckland, New Zealand



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