1 of 12 In 1999, tens of thousands of Serbs and Roma (also known as gypsies) fled the fighting in Kosovo to take refuge in Serbia and Montenegro. Photographer Agnes Montanari, working with the ICRC, tells their stories.
2 of 12 The ICRC runs income generating and community based projects for displaced families. The Krstic family say they "still have good friends" among their Albanian neighbours in Kosovo.
3 of 12 Radovan Stojkovic found work on a construction site for a few months. "With the money I earned we bought this small lot on which we built the house we now live in."
4 of 12 "I was with four children and two small suitcases in a single room," says Mrs Celic. "You need to go through it to understand it. It defies description. It is difficult to know whether the life before was a dream or if this present misery is a nightmare."
5 of 12 "I was a musician in Kosovo. Every Saturday, I'd play at weddings," says Dzevdet whose family...
6 of 12 ... face an uncertain future: "Our wish is to have a place we could call our own, from where no one would drive us away."
7 of 12 Food is distributed to those most in need. "We are lucky. Every day, our children receive two litres of milk and a loaf of bread."
8 of 12 "In Bukovac, the Red Cross distributed three cows. We were lucky to get one," says Mr Aivazi. "But it would be good if every family could get one."
9 of 12 Mr Jokic: "Our life in Kosovo was good. It could not have been better - good garden, good fruit, good soil... Should it be possible to return, I'd be the first to do so."
10 of 12 Arsim's family: "We used to live in Pristina but then we had to leave. We have spent the past three years living in this camp."
11 of 12 The Mikailovic family has difficulty comprehending what happened: "It is hard to think that our flat is only 10km away in Pristina and that we still cannot go there. Our current home is an annex of what was once a school building."
12 of 12 "There was a war. We should now forgive each other and make amends. We should forgive and forget and once again be able to work and move freely."