Virgin Media announced it would make 2,200 job cuts last year
Cable group Virgin Media has announced plans to close a customer service department in the Black Country with the loss of 322 jobs.
Virgin Media said the plans for its Dudley site would involve some "redeployment opportunities".
A spokeswoman said the firm will start a three-month consultation with staff and unions over the move which was among job cuts announced last year.
Another 150 jobs may be created at the site under additional plans, she added.
Virgin Media head Neil Berkett said: "Although this is a difficult message for our staff, we felt it only right to share our plans with them as soon as they were finalised."
He added: "Our priority now is to support our people, whilst minimising the need for redundancies wherever possible."
Virgin Media said the move was part of proposals which aimed to "improve efficiencies and create a more customer-focused organisation".
In November, Virgin Media said it planned to cut 2,200 jobs by 2012, about 15% of its workforce, as part of a group-wide overhaul.