Page last updated at 17:59 GMT, Tuesday, 11 November 2008

Concerns over home care provider

Joyce Warltier
Joyce Warltier said she was left without home care after dialysis

A home care provider in Walsall has been stopped from taking on new cases after fears that frail people were being left without appropriate care.

Shaw took on the palliative home care provision in the area two months ago but has since run into problems.

Following an urgent meeting, the borough council has stopped Shaw taking on new cases and said other carers would be used temporarily.

The contract with Shaw is set to be discussed at a meeting on Wednesday.

Shaw took over the council's palliative home care contract in September.


Anyone who has any concerns should report them to us immediately.

David Martin, Walsall council

It had previously been run by Sue Ryder Care but it said it could no longer provide the quality of care for the money on offer, which it said was "significantly less than its existing contract price."

In one case involving Shaw, Joyce Warltier, of Calderfield Close, Walsall, who has end stage diabetes and kidney failure, said she was left without home care after her dialysis.

David Martin, Walsall Council executive director for social care and inclusion, said: "People currently using Shaw's services are being assured that regular discussions are taking place at the most senior level to ensure the level of care meets their requirements.

"We are using alternative and appropriate contracted care providers to look after the needs of people who Shaw is currently unable to accept.

"We would say that anyone who has any concerns should report them to us immediately and we will investigate thoroughly."

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