More than 100 residents have attended a meeting over fears the end of bus service will cut them off from a Black Country hospital.
The 261 service, which takes people from Wall Heath to Russells Hall Hospital, is due to stop on Monday.
Campaigner Kathryn Shuttleworth said she hoped talks would continue.
But Steven Rhodes, director of bus and highways at Centro, said surveys suggested only 26 people from that area used the route to get to the hospital.
Ms Shuttleworth said: "I'm a regular bus user and I think I should be listened to. And I'm representing my community here."
She said she had suggestions about the service and wanted to talk to Centro and possibly the health authority.
Mr Rhodes said the decision to stop the service was because it was underused.
He said: "This isn't about cuts, it's about getting a sustainable, strong bus network."